I have configured GP with multifactor authentication.
Example:- If I want to connect VPN, so I click to connect on agent it will prompt me to credential then I will enter username and password once it is succeded one OTP received my mobile. after entering the OTP. I can connect the VPN
Randomly I am facing issues some users not able to connect VPN if they enter credentials(5-6 times) the error occurs user name password is incorrect.
Workaround - I remove all the settings from the agent and enter the portal name after that I can able to log in.
Highlight points:- When I did the troubleshooting:-
1) I can see the error - (Auth FAILED for user "ABC" thru <"MFA-VPN", "vsys1">: remote server 10.20.182.42 of server profile "MFA-VPN-Radius" is down, or in retry interval, or request timed out (elapsed time 25 secs, max allowed 25 secs)
For this error, I went through some KB and found I need to increase the Global protect timeout.
2) When I test the authentication profile get the error -
Target vsys is not specified, user "ABC" is assumed to be configured with a shared auth profile.
Do allow list check before sending out authentication requests...
For this:- I can able to ping the RADIUS server and some users test authentication succeded and for the ABC user test is succeed sometimes.
3) In the portal and gateway setting, I didn't configure authentication override (Generate cookies and Accept cookies)
For this - It is mandatory to configure authentication override?
Please suggest to me what I need to do for this.
The PAN-OS version is 8.1.8 when I found the known issue:-
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