04-11-2019 04:34 PM
User can login to GlobalProtect Portal normally. However, clicking a link to download the GlobalProtect client fails with the following error: "Could not find file".
Note: Global Protect agent has already installed and activated on peers
04-12-2019 06:47 AM
Hey @pkathiria
This error shows when no GlobalProtect Client is activated on the firewall, meaning the firewall doesn't have it in its filesystem to serve as a download for users.
Navigate to Device -> GlobalProtect Client and verify you have at least one version that is both downloaded and activated. For your reference, the current recommended GlobalProtect Agent version is 4.1.10 / 5.0
Cheers,
Luke.
04-12-2019 06:47 AM
Hey @pkathiria
This error shows when no GlobalProtect Client is activated on the firewall, meaning the firewall doesn't have it in its filesystem to serve as a download for users.
Navigate to Device -> GlobalProtect Client and verify you have at least one version that is both downloaded and activated. For your reference, the current recommended GlobalProtect Agent version is 4.1.10 / 5.0
Cheers,
Luke.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
