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Resolved! GlobalProtect, Working from Home, Prisma Access and Covid-19

To all, Just wanted to post a message about the Hot Topic right now, which is Covid-19. With all of this going around, everybody's health and safely is the utmost concern. Keeping your hands clean, washing your hands (A LOT), using hand sanitizers, a...

jdelio by Community Team Member
  • 41 replies

Resolved! Apps and Threats 578-3263 *URGENT* *SOLVED*

We have had a few issues with customers and their network when upgrading to the latest Apps and Threats update. Can anyone comment on this at all? A few examples of issues are that decryption is not working, and communication to the LDAP server was l...

Monitor hits against captive portal?

When using user ID and captive portal, when an Auth attempt fails because of the captive portal, how can you get notified? We have spent hours troubleshooting broken apps because the captive portal was preventing access but we have no indication of t...

btrotter by L1 Bithead
  • 5 replies

ISE syslog for UserID

I am trying to parse ISE RADIUS logs to help map wireless users to IP addresses. I have the Palo configured as follows but I am not getting any info from ISE. I am not that familiar with ISE and did not set up that end but have been told that ISE is ...

ISE settings.PNG

Wildfire servers down

Hi, today from 09:58:30 AM till 12:22:27 AM (CEST), by executing the command "tail lines 3000 mp-log varrcvr.log" on some cutomers firewall, I've noticed this log message repeated every 15-20 seconds: Error: pan_fbd_fwd_msg_process(pan_fbd_fwd.c:4225...

vzit by L1 Bithead
  • 0 replies

Resolved! Captive Portal with Vwire.

Why does below document advise we need a L3 interface for captive portal? We are running solely vwire and I still get on form when testing. I do have repsonse pages setup as well

Resolved! Two factor issues after upgrading to GlobalProtect 3.x

Hi, After doing an upgrade from GlobalProtect 2.3.4 to 3.0.1 we're having issues with users not being able to do two factor authentication in combination with SSO. The software we're running is SecurEnvoy, which has been working fine up to the client...

as-mg by L3 Networker
  • 2 replies

External CA Certificate Options Greyed Out

Hi guys, I've followed the documentation on how to generate a CSR ( but when importing the certificate I'm only ab...

Resolved! Correlated Events Action

Hello, How Palo Alto choose action for correlated events? For example we have several medium severity events with summary Host visited known malware URL. In some events action is alert and some events action is block-url.

ToniE by L2 Linker
  • 2 replies

Resolved! Hardware refresh HA pair of 2050's to 3020's

I need to refresh some 2050's HA pairs for 3020 HA pairs. This shoud be a pretty simple prcedure but I cannot find any instructions on how to perform this upgrade. Beside the fact 2050's don't have dedicated HA interfaces, are there any other gotcha'...

Unused Rules

There is a feature to highlight unused rules. If a rule goes from used to unused does that feature show it as unused and if so how long does it take to show it as unused?

jdprovine by L4 Transporter
  • 11 replies
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