Help needed

[chris47803]

Hello,

i cant install.

after starting GlobalProtect64.msi, only the following message appears

[MickBall]

oh Bugger!, i had this the other day and no matter how many times or what i tried it would not go away, i did fix it by deleting a reg key, let me try and find it...

Back soon...

[MickBall]

okey dokey...  pic included...

regedit

HKLM\SOFTWARE\Classes\Installer\Products

you can either search Products for GlobalProtect or..

select each entry under Products and see if GlobalProtect exists as a "ProductName"

if it does then delete it.

please backup your Grandma  and teach your Registry to suck eggs blah blah blah...

[chris47803]

Thanks for your quick reply.
I had already searched the entire registry. Nothing is found. Also, I searched for it on my hard drive. Also negative. Even with a newly created user, I can not install Global Protect.
Best regards, Chris

[MickBall]

Oh sorry @chris47803. Deffo worked for me, i must have got the error for a different reason...

is it by any chance V4.18. That you are installing.

[MickBall]

Also.... go into services and make sure the windoze installer service is running, perhaps restart it if it already is....

other options here about re installing the windoze installer again..

https://appuals.com/fix-the-feature-you-are-trying-to-use-in-on-a-network-resource-that-is-unavailab...

[chris47803]

4.1.3.8

I download it via a link from the company

[chris47803]

Does somebody still have an idea?

[MickBall]

Not sure if i can offer any further advice, the error is usually because of an update or re install of software so seems strange on a new install.

i would manually find another entry in the area of the registry and search for that, just to ensure your search format is correct.

did you also check out the link i posted, i see no response....

perhaps search the web ypurself for “the feature you are trying to use is on a network resource that is unavailable”.

you will see many results but may need to find one that works for you.

[MickBall]

This reg fixer solved it for some users,,,,

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...