tech support file storage location after PAN OS 8.0.15?

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Cyber Elite

tech support file storage location after PAN OS 8.0.15?

need to know that pre 8.0.15 tech support file was stored at root parition.

 

where it is stored now after 8.0.15 version?

MP

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Highlighted
Cyber Elite

Re: tech support file storage location after PAN OS 8.0.15?

@MP18,

To the best of my knowledge they haven't modified this away from what PAN-OS considers to be the root partition. You'll see opt/pancfg go up slightly due to the system making a saved configuration when you run the tech support process. 

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Highlighted
Cyber Elite

Re: tech support file storage location after PAN OS 8.0.15?

@MP18,

Why are you trying to pull this directly from the drive? Either download it in the GUI, or TFTP export it from the CLI.

Highlighted
Cyber Elite

Re: tech support file storage location after PAN OS 8.0.15?

i need to know where tech support file is stored when we run below command

 

show system disk-space

Filesystem Size Used Avail Use% Mounted on
/dev/md2 38G 4.5G 32G 13% /
/dev/md5 46G 3.5G 40G 9% /opt/pancfg
/dev/md6 23G 4.6G 17G 22% /opt/panrepo
tmpfs 16G 116M 16G 1% /dev/shm
/dev/md8 72G 3.7G 65G 6% /opt/panlogs
tmpfs 12M 0 12M 0% /opt/pancfg/mgmt/lcaas/ssl/private
/dev/md9 1.8T 1.3T 463G 74% /opt/panraid/ld1

MP
Highlighted
Cyber Elite

Re: tech support file storage location after PAN OS 8.0.15?

i mean to ask when you download it to gui which part of PAN os it get stored?

MP
Highlighted
Cyber Elite

Re: tech support file storage location after PAN OS 8.0.15?

i mean to ask when you download it to GUI which part of PAN OS it get stored?

MP
Highlighted
Cyber Elite

Re: tech support file storage location after PAN OS 8.0.15?

@MP18,

To the best of my knowledge they haven't modified this away from what PAN-OS considers to be the root partition. You'll see opt/pancfg go up slightly due to the system making a saved configuration when you run the tech support process. 

View solution in original post

Highlighted
Cyber Elite

Re: tech support file storage location after PAN OS 8.0.15?

MAny Thanks for answering the question.

MP
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