Global Protect V 5.0.4 Auto disconnect after Connected few second in Windows Server 2019 Data Center

[itsecinfo]

Hi Expert,

Pls, I have a problem when installed the GP in window server 2019 Data center platform ( AWS). GP auto disconnect after connected successfully a few seconds. 

Hope hear any suggest from you to solve this problem.

Best regards,

Khai

[BPry]

@itsecinfo,

While it will work, note that Windows Server isn't actually detailed as a supported client as far as GlobalProtect is concerned. 

Do you control the firewall that this connects to or not? The firewall logs would be the first place that I would look to see if the logs give you any sort of hint into why the disconnect is happening; if nothing shows up on the firewall logs the client logs are all stored under Program Files\Palo Alto Networks\GlobalProtect. The PanGPS and pan_gp_event logs should give you everything you need.

[itsecinfo]

Dear BPry,

I'm focus in Windows server 2019 platform is not compatible with GP. 

The traffic from PA monitoring the traffic while GP connected. I checked the log from GP Agent, It was deleted account, gateway,... after connected successfully.

Thanks,

Khai