General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Autofocus MineMeld - how to access output node that requires authorisation

I need to create O365 IP/URL EDLs but when I try to access the output nodes I get "Unauthorised" message unless I sign into AutoFocus in the browser. Needless to say I cannot do the same on a firewall. How do I allow anonymous connections to a feed i

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Config Files Backup

Hi.

I have PA850. According to this link (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7yCAC) I configured backup with local Superuser account. Everything is OK. But then I created new Admin Role named backupadmin and ne

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High memory usage on Palo Alto

I have an issue with a Panorama VM indicating high memory usage.

Using the following resources:

top - 10:59:58 up 82 days, 1:07, 1 user, load average: 4.22, 3.89, 3.87
Tasks: 156 total, 1 running, 152 sleeping, 0 stopped, 3 zombie
Cpu(s): 39.2%us, 1.8%s

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Resolved! Data Center Firewall - Monolithic vs Virtualized

This is purely theoretical and does not represent a real network.

You can think of this as on prem or public cloud:-

Monolithic

This design utilizes 3 physical firewalls that are embedded in a data center fabric
• Perimeter
• B2B
• DC
The main focus of my

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Development Palo Alto Networks firewall

I have supported Palo Alto Networks firewalls since the 3.x days. I currently support many of these firewalls, many including HA with all of the licensed features, linked to Panorama, Minemeld and other products.

I desire a lab setup so that I can t

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Resolved! Email Link Verification causes unsubscribe action on URL

We are a provider that sends newsletters to subscribed customers. We have an unsubscribe Link in the our emails so that customers can easily unsubscribe by just clicking on the link.

We have noticed that IP Address registered by Paol Alto Networks te

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Resolved! DHCP Relay Query

I have a query regarding dhcp relay , I L3 interface on switch where ip helper is configured then there is interconnect between core switch and firewall question is do we need to enabled dhcp relay on palo alto interface connected to core switch

PA units wont populate EDL

At the end of last week I installed MineMeld. Configured 0365 miners. When I access the miners via their URL I recieve an IP list.

Next I configure EDL on two of my PA units. For this test I configured the miners to be anonymous. Tested the UR

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GlobalProtect Problem IOS 12.3.1

Hello,

Recently some of my Iphone / Ipad devices running on IOS 12.3.1 can no longer connect via GlobalProtect (AppleStore Version: 5.0.7). On the other hand this same account works on a Win10 computer. Do you have an idea of the problem met?

PAN f

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Global Protect PAN-OS 8.0 IP pools

Hi all ,

What is the workaround when you want to assign same IP pool but different access routes to groups or users on the same gateway ?

So let's say that on the gateway I have 2 or more groups like Group1 and Group2 but I have one IP pool to assig

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DNS issues

Hi All,

hoping someone could possibly shed some light on what I maybe missing in the configuration...Im going out of my mind looking at this as I just cant see it, ill try to keep it short....

I recently replaced our offsite meeting room location Ju

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Resolved! PA-500 Very Slow Boot Speed

I rebooted to upgrade my OS

But it took 2-3 hours to boot up.

It took nearly 2 hours for auto-commit to complete.

After a factory reset, it recovered normally, but I wonder why it's so slow.

Someone please give me an answer.

Also, is the only solution a f

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PBF rule Next hop[ going down track

how can we track when next hop status of PBF rule says down ?

any logs for that giving more info

Unable to register VM firewall from the support website

Hi all,

I finally register my account on the support.paloaltonetworks.com website using my credentials from AWS pays as you account. In the other side, I have got a home lab installed with palo alto firewall ESX VM Series.

I would like to register my E

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Resolved! GlobalProtect HIPS

Apologies for new guy question.

I've been asked to set up GlobalProtect VPN with MFA and a HIPS check. For example if there isn't a particular brand of AV the client is rejected. My question (well, one of my thousand) is I don't understand how HIPS

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