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Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
01-11-2018 02:55 AM
Hi all, we've recently started using GlobalProtect but when using the client on my devices I've noticed an old issue that I first saw quite a while back during testing, wondering if anyone else has experienced it or has a fix?
I run Windows 10 (1709) on my laptop using fingerprint login via Windows Hello. The functionality worked reliably until installing the GlobalProtect client but the login screen seems a bit broken after GP was installed.
The behaviour seems to be that first login upon cold boot will fail, either fingerprint won't be recognised or it starts logging in then gets stuck until I hard power off the device. Second login then works OK.
That suggests to me some kind of issue with Fast Boot, maybe GP clashing with the Windows biometric login processes?
GP client version 4.0.5-8
01-16-2018 08:24 AM
This can be resolved by setting the following setting in the GP Portal App Config.
Network -> GlobalProtect -> Portals -> {Portal Name} -> Agent -> {Config Name} -> App -> "Use Single Sign-on (Windows Only)" set to "No."
01-13-2018 02:04 PM
What login option is your default? Which one is chosen when the first login fails?
01-15-2018 07:41 AM
If I press any key to go from the initial lock screen to the login screen Fingerprint is selected as default. GlobalProtect is the first icon in the list but not selected.
If I then try to swipe the fingerprint again the machine gives the impression a login is starting (spinning circle animation) but no login actually occurs and a reboot is required.
01-16-2018 05:29 AM
This would vary highly on the make and model of the computer, and whether or not the manufacturer is actually using Windows Hello without any modifications. I would open a ticket with TAC to make them aware of the issue, but please include the make and model of the laptop in question.
01-16-2018 08:24 AM
This can be resolved by setting the following setting in the GP Portal App Config.
Network -> GlobalProtect -> Portals -> {Portal Name} -> Agent -> {Config Name} -> App -> "Use Single Sign-on (Windows Only)" set to "No."
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