05-02-2015 03:28 AM
Hello all,
I use 6.1.3 ver. soft on fw and GP client 2.2.0 ver.
I establish vpn tunel (ssl) and everything is ok, I can access to internal resources, unfortunately only in 2 minutes.
After it, user-ip-mapping entry loses user:
# show user ip-user-mapping all type GP
IP Vsys From User IdleTimeout(s) MaxTimeout(s)
--------------- ------ ------- -------------------------------- -------------- -------------
192.168.98.11 vsys1 GP marcin 2591980 2591980
Total: 1 users
!!! after about 2 minutes:
# show user ip-user-mapping all type GP
IP Vsys From User IdleTimeout(s) MaxTimeout(s)
--------------- ------ ------- -------------------------------- -------------- -------------
Total: 0 users
# I use security policy with known-user:
VPN-MG-PALO {
from vpn-mg-palo;
to [ dmz inside];
source 192.168.98.0/24;
destination any;
source-user known-user;
category any;
application any;
service any;
hip-profiles any;
action allow;
tag vpn-mg-palo;
log-start yes;
log-end no;
log-setting LogServer-traffic;
Thanks for your answer.
Regards,
Marcin
05-02-2015 07:52 AM
Marcin
Can you paste the output of these two commands when this issue happens? Also check on the client side to make sure the tunnel is still up:
- show user ip-user-mapping-mp all type GP
- show global-protect-gateway current-user user marcin
Amjad
05-02-2015 09:54 AM
Hi Marcin
I'm using same PAN OS and same GP client - but I didnt get such problems...
What kind of user-id are You using (agent/agentless)?
Witd AD or other source of users?
What system (Windows/MAC)?
Regards
SLawek
05-03-2015 03:31 PM
Hi Amjad,
result of two commands are below:
show user ip-user-mapping-mp all type GP
IP Vsys From User Timeout (sec)
--------------- ------ ------- -------------------------------- ----------------
192.168.98.11 vsys1 GP marcin 2591989
Total: 1 users
*: WMI probe succeeded
show global-protect-gateway current-user user marcin
GlobalProtect Gateway: gw1 (1 users)
Tunnel Name : gw1-N
Domain-User Name : \marcin
Computer : lap
Client : Microsoft Windows 7 Professional Service Pack 1, 64-bit
VPN Type : Device Level VPN
Mobile ID :
Private IP : 192.168.98.11
Public IP : <deleted>
ESP : removed
SSL : exist
Login Time : May.04 00:19:10
Logout/Expiration : Jun.03 00:19:10
TTL : 2591961
Inactivity TTL : 10761
and after about two minutes:
show user ip-user-mapping-mp all type GP
IP Vsys From User Timeout (sec)
--------------- ------ ------- -------------------------------- ----------------
Total: 0 users
*: WMI probe succeeded
show global-protect-gateway current-user user marcin
GlobalProtect Gateway: gw1 (1 users)
Tunnel Name : gw1-N
Domain-User Name : \marcin
Computer : lap
Client : Microsoft Windows 7 Professional Service Pack 1, 64-bit
VPN Type : Device Level VPN
Mobile ID :
Private IP : 192.168.98.11
Public IP : <deleted>
ESP : removed
SSL : exist
Login Time : May.04 00:19:10
Logout/Expiration : Jun.03 00:19:10
TTL : 2591862
Inactivity TTL : 10662
Tunnel is sitill up on the client side (GlobalProtect/Details : Tunnel - YES, Authenticated, Uptime...0
Marcin
05-03-2015 03:52 PM
Hi SLawek,
I use user-id agentless, ms ad user, and Windows/Mac OS,
and I see after two minutes:
show global-protect-gateway current-user
GlobalProtect Gateway: gw1 (1 users)
Tunnel Name : gw1-N
Domain-User Name : \marcin
Computer : MacBook-Pro-marcin
Client : Apple Mac OS X 10.10.2
VPN Type : Device Level VPN
Mobile ID :
Private IP : 192.168.98.10
Public IP : <deleted>
ESP : removed
SSL : exist
Login Time : May.04 00:43:43
Logout/Expiration : Jun.03 00:43:43
TTL : 2591806
Inactivity TTL : 10606
show user ip-user-mapping-mp all type GP
IP Vsys From User Timeout (sec)
--------------- ------ ------- -------------------------------- ----------------
Total: 0 users
*: WMI probe succeeded
Marcin
05-03-2015 04:40 PM
Marcin
Are the Portal and Gateway on the same firewall? do you have single PA or HA pair?
Amjad
05-03-2015 11:18 PM
Portal&Gateway are on the same firewall in HA pair.
Regards,
Marcin
05-03-2015 11:29 PM
Hi Marcin
show global-protect-gateway current-user
GlobalProtect Gateway: gw1 (1 users)
Tunnel Name : gw1-N
Domain-User Name : \marcin
^^^^^^^^^^^^^^^^^^^^^^^^^^^^ why the domain name field is
Did You followed this doc How to Configure Agentless User-ID ?
Regards
Slawek
05-04-2015 04:33 AM
Slawek,
I don't know 
, but I connect normally using MS AD credentials.
rgrds,
marcin
05-04-2015 04:47 AM
Hi
Myabe someone who is using agentless user-id could confirm that in output show global-protect-gateway current-user
should has domain name before \user, something like: Domain-User Name : XXXXXXXXXX\marcin
another thing, please give us output from
show user ip-user-mapping all
Regards
SLawek
05-04-2015 05:19 AM
show user ip-user-mapping all
| IP | Vsys From | User | IdleTimeout(s) MaxTimeout(s) |
--------------- ------ ------- -------------------------------- -------------- -------------
| <deleted> | vsys1 Unknown unknown | 1 | 4 | |
| 10.100.128.77 vsys1 AD | sinus\user_a | 1432 | 1432 | |
| 10.100.103.25 vsys1 AD | sinus\user_b | 1250 | 1250 |
...
...
ok, we see domain name before user but type is AD.
rgrds,
marcin
05-06-2015 02:27 PM
Hi Amjad,
on the second firewall (node2) time was unsynchronized, i fixed it,
and seems to me it was it.
Thank you very much for your help 
Regards,
Marcin
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