GlobalProtect Connection Problems

[ptotham]

Hi All

I have had to re-install a user client Global Protect Agent 2.3.3-5 as he couldn't  connect, after re-installing he still cant connect and getting a error message off:

#“(T10576) 02/01/18 13:55:00:745 Debug( 226): CPanSocket::onConnect - return error code = 10061."

he is the only one in the office that is getting this, everyone else can connect fine, have gone back to our customer who provide the vpn but they are struggling to shed light on the issue .

Can anyone help me with this please?

Kind Regards

Paul

[BrianRa]

Paul,

Personally I'm not sure what to tell you, this is the only article I found that may be of use to you.
https://live.paloaltonetworks.com/t5/Management-Articles/Troubleshooting-GlobalProtect/ta-p/75770

Brian

[Edit]

Maybe this isn't a PAN GP error but a Windows error.
https://social.msdn.microsoft.com/Forums/vstudio/en-US/58e420e9-43a3-4119-b541-d18158038e36/tcp-erro...

https://stackoverflow.com/questions/10307864/winsock-returns-10061-on-connect-only-to-localhost

[/Edit]

[jdelio]

I would recommend that you look  at the 

'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\GlobalProtect'

registry key. GP checks that key every time the user logs in, and starts GP. 

If the key is missing then that can cause issues.

Also, it can depend on how GP was removed/reinstalled.