GlobalProtect Data File

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GlobalProtect Data File

L6 Presenter

I can't get the GlobalProtect Data File to download. I have it scheduled to update hourly for a couple of days already but nothing. If i click 'check now' I don't get any version to download. I didn't find anywhere to download it manually.


Dynamic update finds the new version but doesn't download it with 'No ETAG from response' error message.


This is what i get in logs every hour:


Mon Oct 19 09:20:01 CEST 2015 : use source address x.x.x.x
Mon Oct 19 09:20:01 CEST 2015 : Platform Serial No: xxxxxxxxxxxxx
Mon Oct 19 09:20:01 CEST 2015 : Data File Version: 0
Mon Oct 19 09:20:01 CEST 2015 : Update server:
Mon Oct 19 09:20:01 CEST 2015 : query string serialNumber=001801018002&featureName=globalprotect&currentGPVersion=0&currentOSVersion=7.0.3
Mon Oct 19 09:20:04 CEST 2015 : data center answer <?xml version="1.0" encoding="utf-8"?>
<GlobalProtect xmlns:xsi="" xmlns:xsd="" xmlns="">
<result>New version found.</result>
Mon Oct 19 09:20:04 CEST 2015 : update version exist
Mon Oct 19 09:20:04 CEST 2015 : file location
Mon Oct 19 09:20:04 CEST 2015 : encryption key d5c63e4afa0a76ac45c1be534c0764833d17c93b303de0e79a86f6c1759b943f
Mon Oct 19 09:20:05 CEST 2015 : No ETAG from response


L5 Sessionator

What is the PAN-OS on the firewall? Are you running firewall in HA.

PAN-OS 7.0.3, single PA-3020



Try uploading manually once.

I would if I could find it anywhere. It's not in software section, not in dynamic updates... So where do I find it please?

My bad. I thought of GP client. Try restarting the management server once.


debug software restart process management-server

I've opened the case for this, seems it's a bug. 

  • 6 replies
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