- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
09-11-2024 10:19 PM
Hi All,
I have an issue where we need to input <firewall IP Address>:443 in order to connect. But some of my users does not require the :443 to connect to the VPN.
Screenshot as shown below,
Any way that i dont even require :443 to be connected to the VPN?
09-12-2024 08:20 AM
@Kevin-Ng wrote:
Hi All,
I have an issue where we need to input <firewall IP Address>:443 in order to connect. But some of my users does not require the :443 to connect to the VPN.
Screenshot as shown below,
Any way that i dont even require :443 to be connected to the VPN?
Why are you defining the port in your portal config? You shouldn't need to. Using tcp port 443 is a part of the normal inherent configuration of the Global Protect VPN service. You should only be putting in the resolvable FQDN of your portal. Natively the connection will use tcp/443 or if configuration in your config IPSec as a primary option.
Also review your security policy and make sure you aren't blocking the tcp/443 connection for some of these users.
09-12-2024 06:07 PM
Hi @Brandon_Wertz , reason why is because when our user is using without :443 in the portal, we have no issues but after a period of time, they have issue connecting. So we tried our ways, and we add in the :443 onto the portal (it solved the issue).
We think it might be due to the caching, so i tried signing out, clear browser cache and close the globalprotect portal and re sign in again and it fixed our issue.
But this is not a permanent fix, it will occur again so want to check if what is causing this connectivity issue?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!