11-02-2018 11:41 AM
we have global protect portal configured and both portal and gateway have same ip assinged.
we have configured RADIUS for auth.
Also under Auth profile we have Radius as a profile name
When client connects he gets message
GlobalProtect portal user authentication failed. Login from:
Reason: Authentication failed: Invalid username or password, Auth type: profile
11-05-2018 05:25 AM
Well, there's the obvious explanation that the username or password are incorrect. But I'm assuming you posted because you know that not to be the case. Troubleshooting this needs a lot more information, because it could be any number of things at this point. As a next step, I'd look at the authentications logs on the firewall where you have the portal/gateway. Under the Monitor tab, this is found under System. I might further suggest you start with this filter and see if anything in the descriptions gives you a good lead:
(( subtype eq auth ) or ( subtype eq globalprotect ))
11-05-2018 05:25 AM
Well, there's the obvious explanation that the username or password are incorrect. But I'm assuming you posted because you know that not to be the case. Troubleshooting this needs a lot more information, because it could be any number of things at this point. As a next step, I'd look at the authentications logs on the firewall where you have the portal/gateway. Under the Monitor tab, this is found under System. I might further suggest you start with this filter and see if anything in the descriptions gives you a good lead:
(( subtype eq auth ) or ( subtype eq globalprotect ))
11-05-2018 05:45 AM
Typo in the RADIUS shared secret?
11-05-2018 09:23 AM
Thanks everyone for the help.
User belongs to different group added the right profile under radius and all is good now.
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