GlobalProtect portal user authentication failed

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Highlighted
Cyber Elite

GlobalProtect portal user authentication failed

we have global protect portal configured and both portal and gateway have same ip assinged.

we have configured RADIUS for auth.

 

Also under Auth profile we have Radius as a profile name

 

When client connects he gets message

 

GlobalProtect portal user authentication failed. Login from: 

Reason: Authentication failed: Invalid username or password, Auth type: profile

MP

Accepted Solutions
Highlighted
L2 Linker

Well, there's the obvious explanation that the username or password are incorrect.  But I'm assuming you posted because you know that not to be the case.  Troubleshooting this needs a lot more information, because it could be any number of things at this point.  As a next step, I'd look at the authentications logs on the firewall where you have the portal/gateway.  Under the Monitor tab, this is found under System.  I might further suggest you start with this filter and see if anything in the descriptions gives you a good lead:

 

(( subtype eq auth ) or ( subtype eq globalprotect ))

 

 

View solution in original post


All Replies
Highlighted
L2 Linker

Well, there's the obvious explanation that the username or password are incorrect.  But I'm assuming you posted because you know that not to be the case.  Troubleshooting this needs a lot more information, because it could be any number of things at this point.  As a next step, I'd look at the authentications logs on the firewall where you have the portal/gateway.  Under the Monitor tab, this is found under System.  I might further suggest you start with this filter and see if anything in the descriptions gives you a good lead:

 

(( subtype eq auth ) or ( subtype eq globalprotect ))

 

 

View solution in original post

Highlighted
Cyber Elite

Typo in the RADIUS shared secret?

Highlighted
Cyber Elite

Thanks everyone for the help.

User belongs to different group added the right profile under radius and all is good now.

MP
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