GlobalProtect stops to connect

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Highlighted
L1 Bithead

GlobalProtect stops to connect

Hi all,
GlobalProtect stopped to connect to server. 
So it works before ( I did not install any new software, firewals, proxies, .... etc) It contiue work under VirtualBox machine, so it is not a problem of my internet provider, but it stops to connect from my machine:
I can reach portal throgh browser (chrome), or curl on 443 port without problems.
I tried without success reboot, reinstall GlobalProtect, etc..
So any help very appreciated I don't want to reinstall whole system without understanding what problem is.

My logs (just XXXXed real portal url): 

(T11260) 07/30/17 12:25:58:494 Debug(6677): Saved password is empty.
(T8556) 07/30/17 12:25:58:494 Info ( 734): HipMonitorThread starts
(T11260) 07/30/17 12:25:58:494 Debug(1675): Pre-logon-then-on-demand value is no
(T11260) 07/30/17 12:25:58:494 Debug(1336): SSO starts.
(T11260) 07/30/17 12:25:58:494 Debug(1365): SSO ----- PanCredGet failed with error=0x2
(T11260) 07/30/17 12:25:58:494 Debug(6693): SSO password is empty
(T11260) 07/30/17 12:25:58:494 Debug(1760): empty domain name.
(T11260) 07/30/17 12:25:58:495 Debug(4326): Set state to Retrieving configuration...
(T8556) 07/30/17 12:25:58:495 Debug( 387): Wscapi.dll is loaded.
(T8556) 07/30/17 12:25:58:495 Debug( 401): Register -- WscRegisterForChanges
(T11260) 07/30/17 12:25:58:495 Debug(1289): unknown network type.
(T11260) 07/30/17 12:25:58:495 Debug(4614): ServerThread: ProcessServerPortal -- GetConfigFromPortal
(T7100) 07/30/17 12:25:58:495 Debug( 351): Active session id is 1
(T8556) 07/30/17 12:25:58:495 Info ( 403): HipMonitorThread wait for exit event.
(T8556) 07/30/17 12:25:58:495 Debug( 405): before WaitForMultipleObjects
(T11260) 07/30/17 12:25:58:495 Debug(5021): entering.
(T11260) 07/30/17 12:25:58:495 Debug(5057): SSO enable status is 0, user name is slogvine, domain name is .
(T11260) 07/30/17 12:25:58:495 Debug(5060): reset user authentication status to true.
(T11260) 07/30/17 12:25:58:495 Debug(1795): open http session.
(T11260) 07/30/17 12:25:58:496 Debug( 370): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T11260) 07/30/17 12:25:58:496 Debug(1398): Auto detect proxy for host XXXXXXXX
(T11260) 07/30/17 12:25:58:496 Debug(1411): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 0 url: proxy: bypass:
url:https://XXXXXXXX/ returned proxystr:
(T11260) 07/30/17 12:25:58:496 Debug(1436): m_proxyInfo.dwAccessType is 0, m_proxyInfo.lpszProxy is (null)
(T11260) 07/30/17 12:25:58:496 Debug(7855): Scep clean
(T11260) 07/30/17 12:25:58:496 Debug(7857): Clean m_pScepCert
(T11260) 07/30/17 12:25:58:496 Debug(3194): Clean m_szScepCertPanName
(T11260) 07/30/17 12:25:58:496 Debug(2997): TriggerCaptivePortalDetection() end
(T8568) 07/30/17 12:25:58:496 Debug(3094): CaptivePortalDetectionThread: delay 2 seconds before captive portal detection. m_bIsDetectingCaptivePortal=1, m_bPreLoginIsDone = 0
(T8568) 07/30/17 12:25:58:496 Debug(3072): CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event.
(T11260) 07/30/17 12:25:58:497 Debug(4381): Pre-login...,verifyportalcert=yes
(T11260) 07/30/17 12:25:58:497 Debug( 76): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T11260) 07/30/17 12:25:58:497 Info (1259): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T11260) 07/30/17 12:25:58:497 Debug(7000): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T11260) 07/30/17 12:25:58:497 Debug(7037): CheckServerCert() returns FALSE
(T11260) 07/30/17 12:25:58:497 Debug(2328): portal proxyparam is empty
(T11260) 07/30/17 12:25:58:497 Debug(2350): OID, oid=
(T11260) 07/30/17 12:25:58:497 Debug(2394): IPADDR=XXXXXXXX,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=
(T11260) 07/30/17 12:25:58:497 Debug( 910): Send response to client for request https_request
(T11260) 07/30/17 12:25:58:497 Debug(2424): gpapintimeout not set, set it to 600 seconds
(T7100) 07/30/17 12:25:58:497 Debug( 274): Found PanGPA pid 6596
(T7100) 07/30/17 12:25:58:497 Debug( 278): Found active PanGPA pid is 6596
(T7100) 07/30/17 12:25:58:497 Debug( 55): Session id is 1 for pid 6596
(T7100) 07/30/17 12:25:58:497 Debug( 95): User profile directory is C:\Users\Lenovo-PC
(T7100) 07/30/17 12:25:58:497 Debug( 110): Found session 1
(T7100) 07/30/17 12:25:58:497 Debug( 140): Skip calling NetUserGetInfo for non-roaming profile.
(T7100) 07/30/17 12:25:58:497 Debug( 153): info4_buf is NULL
(T7100) 07/30/17 12:25:58:497 Debug( 155): profileInfo username Lenovo-PC, profile path (null), server (null)
(T7100) 07/30/17 12:25:58:587 Debug( 169): User profile loaded.
(T7100) 07/30/17 12:25:58:587 Debug( 185): Impersonated logged on user.
(T7100) 07/30/17 12:25:58:587 Debug( 187): Profile type is 0
(T7100) 07/30/17 12:25:58:588 Debug( 239): User profile unloaded
(T7100) 07/30/17 12:25:58:588 Debug( 76): pan_get_full_path(): full path in multibyte char is C:\WINDOWS\system32\config\systemprofile\AppData\Local\Palo Alto Networks\GlobalProtect\PanGpMPR.dat
(T11260) 07/30/17 12:25:58:613 Debug(2494): receive pan_msg_ping, 3
(T11260) 07/30/17 12:26:00:300 Debug(2494): receive pan_msg_ping, 3
(T8568) 07/30/17 12:26:00:501 Debug( 56): pan_captive_portal_detection: remote server address= 0xE12D9AC
(T8568) 07/30/17 12:26:00:501 Debug( 47): WSAGetLastError() returns 10035
(T11260) 07/30/17 12:26:00:522 Debug(2659): HTTP_RPC, len=0, result is
(NULL)...
(T11260) 07/30/17 12:26:00:522 Debug(4418): prelogin to portal result is
(null)
(T11260) 07/30/17 12:26:00:522 Debug(4574): Failed to pre-login to the portal XXXXXXXX. Error 0
(T11260) 07/30/17 12:26:00:522 Debug(1820): close WinHttp close handle.
(T11260) 07/30/17 12:26:00:522 Info (6175): Portal config does not exist, try registry/plist
(T11260) 07/30/17 12:26:00:522 Debug(6185): Failed to get version from config, try local
(T11260) 07/30/17 12:26:00:522 Info (5188): failed to retrieve value of the tag version.
(T11260) 07/30/17 12:26:00:522 Info (5228): Skip reading cached portal config.
(T11260) 07/30/17 12:26:00:522 Debug(7509): No scep profile
(T11260) 07/30/17 12:26:00:522 Debug(5241): portal status is Invalid portal.
(T11260) 07/30/17 12:26:00:522 Debug(5242): returns 0.
(T11260) 07/30/17 12:26:00:522 Debug(4326): Set state to Disconnected
(T11260) 07/30/17 12:26:00:522 Debug(1289): unknown network type.
(T11260) 07/30/17 12:26:00:522 Debug( 910): Send response to client for request portal
(T11260) 07/30/17 12:26:00:522 Debug(7269): Set m_bPreviousSwitchOffMsg to 0
(T8568) 07/30/17 12:26:00:638 Debug( 152): pan_http_captive_portal_detection: status is 204
(T8568) 07/30/17 12:26:00:638 Debug(3014): DetectCaptivePortal: captive portal is not detected for CP server index = 0. iStatus = 204
(T8568) 07/30/17 12:26:00:701 Debug( 56): pan_captive_portal_detection: remote server address= 0xC937FD11
(T8568) 07/30/17 12:26:00:701 Debug( 47): WSAGetLastError() returns 10035
(T8568) 07/30/17 12:26:00:885 Debug( 152): pan_http_captive_portal_detection: status is 200
(T8568) 07/30/17 12:26:00:885 Debug( 185): pan_http_captive_portal_detection(): head start=657, end=685.
(T8568) 07/30/17 12:26:00:885 Debug( 197): pan_http_captive_portal_detection() - captive portal isn't detected against server.
(T8568) 07/30/17 12:26:00:885 Debug(3014): DetectCaptivePortal: captive portal is not detected for CP server index = 1. iStatus = 200
(T8568) 07/30/17 12:26:00:885 Debug(3165): CaptivePortalDetectionThread: Didn't detect captive portal currently, and bCaptivePortalDetectedOnce=(0).
(T8568) 07/30/17 12:26:00:885 Debug(3072): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.

Highlighted
L4 Transporter

Hi @Udineverisch

 

T11260) 07/30/17 12:26:00:522 Debug(4418): prelogin to portal result is
(null)
(T11260) 07/30/17 12:26:00:522 Debug(4574): Failed to pre-login to the portal XXXXXXXX. Error 0

This indicates that the GP client couldn't even connect to the portal. Not much detail is present here. As a test, can you browse to the https page of the portal and login there? Also, share PanGPA.log for attempt from the GP client.

 

Regards,

Anurag

================================================================
ACE 7.0, 8.0, PCNSE 7
Highlighted
L1 Bithead

I already wrote that it is acceptable using browser or curl. I tried site at all and pre-login action. I did not find any problems with firewall or proxy. I completelly switched off windows firewall and I don't have antivirus installed. 
Any help to understand what problem could be very appreciated. I don't want to reinstall OS.
Thanks

PanGPA logs: 

= Windows 10 Pro
(T10748) 07/31/17 07:53:36:701 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:53:36:701 Debug( 125): Skip calling GetProductInfo for Windows 10
(T12224) 07/31/17 07:53:36:756 Debug(2501): gbCheckInsertSmardCard is false, quit the enum loop
(T13576) 07/31/17 07:53:37:030 Debug(2475): enum result is 0000000000000000
(T13576) 07/31/17 07:53:37:030 Debug(2501): gbCheckInsertSmardCard is false, quit the enum loop
(T10748) 07/31/17 07:54:42:576 Debug( 73): CTranslate: dwSidLen is 24
(T10748) 07/31/17 07:54:42:614 Debug(3703): CPanClient::GetSavedPasswdAttribute - cannot resolve binarry item.
(T10892) 07/31/17 07:54:42:614 Debug( 517): Command = <request><type>user_credential</type><user>slogvine</user><passwd>***********</passwd><pid>10744</pid><restart>true</restart><portal>XXXXXXXX</portal><checkupdate>no</checkupdate><allow-cached-portal>no</allow-cached-portal><remember-me>yes</remember-me><manual-select-gateway-ip></manual-select-gateway-ip><portal-certificate-verification>yes</portal-certificate-verification><win-user>Lenovo-PC</win-user><pre-logon-then-on-demand>no</pre-logon-then-on-demand><user-profile-type>0</user-profile-type><saved-user></saved-user><saved-passwd></saved-passwd><portal-2fa>no</portal-2fa></request>
(T10748) 07/31/17 07:54:42:614 Debug( 435): CPanGASetting:OnBnClickedSave - resend credentials
(T10748) 07/31/17 07:54:42:614 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:42:614 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:42:614 Debug( 125): Skip calling GetProductInfo for Windows 10
(T10748) 07/31/17 07:54:42:744 Debug( 959): status message received from the service:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>status</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>0</portal-config-version>
<error/>
<product-version>3.1.4-7</product-version>
<product-code>&quot;{6AC613AB-3F53-424B-BED2-570C7869F30F}&quot;</product-code>
<portal-status>Invalid portal</portal-status>
<user-name>slogvine</user-name>
<state>Retrieving configuration...</state>
<check-version>no</check-version>
<mdm-is-enabled>no</mdm-is-enabled>
</response>

(T10748) 07/31/17 07:54:42:744 Debug( 519): pManualGateways->RemoveAll()
(T10748) 07/31/17 07:54:42:791 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:42:791 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:42:791 Debug( 125): Skip calling GetProductInfo for Windows 10
(T9604) 07/31/17 07:54:42:791 Debug(3374): OID is (null)
(T9604) 07/31/17 07:54:42:791 Debug( 407): not force 1.2
(T9604) 07/31/17 07:54:42:791 Debug( 440): REUSE, set context=000002D6B7CD91F0
(T9604) 07/31/17 07:54:42:791 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=000002D6B7CD91F0)
(T9604) 07/31/17 07:54:42:791 Debug( 479): REUSE, new session 000002D6B7D52D50, m_server=XXXXXXXX, port=443
(T9604) 07/31/17 07:54:42:791 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=000002D6B7CD91F0)
(T9604) 07/31/17 07:54:42:791 Debug( 622): setReceiveTimeOut, set time out to 30000 ms
(T9604) 07/31/17 07:54:42:791 Debug( 669): setConnectTimeOut, set time out to 30000 ms
(T9604) 07/31/17 07:54:42:791 Debug( 652): kerberos, set HTTP_OPTION_AUTOLOGON_POLICY success
(T9604) 07/31/17 07:54:42:791 Info (3472): winhttpObj->SendRequest, first try
(T9604) 07/31/17 07:54:42:791 Info (1365): winhttpObj, SendRequest, bIngoreClientCert=0
(T9604) 07/31/17 07:54:42:791 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000002D6B7CD91F0)
(T12220) 07/31/17 07:54:42:791 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000002D6B7CD91F0)
(T12220) 07/31/17 07:54:42:791 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000002D6B7CD91F0)
(T9604) 07/31/17 07:54:42:907 Debug(3848): send alive message now 3
(T10748) 07/31/17 07:54:42:907 Debug( 517): Command = <request><type>pan_msg_ping</type><result>3</result></request>
(T12220) 07/31/17 07:54:43:544 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000002D6B7CD91F0)
(T5000) 07/31/17 07:54:44:061 Debug(2475): enum result is 0000000000000000
(T12220) 07/31/17 07:54:44:472 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=000002D6B7CD91F0)
(T12220) 07/31/17 07:54:44:472 Info (2536): winhttpObj, dwCertError is:
(T12220) 07/31/17 07:54:44:472 Info (2542): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR
(T12220) 07/31/17 07:54:44:472 Debug(2549): do not force 1.2 now
(T12220) 07/31/17 07:54:44:472 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000002D6B7CD91F0)
(T12220) 07/31/17 07:54:44:472 Debug(2604): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12175, result=5, dwCertificateError=-2147483648
(T12220) 07/31/17 07:54:44:472 Debug(3888): we get cert error, so remove previousCertificate
(T9604) 07/31/17 07:54:44:532 Info (1433): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR
(T9604) 07/31/17 07:54:44:532 Info (1435): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set
(T9604) 07/31/17 07:54:44:532 Error(1460): error = ERROR_WINHTTP_SECURE_FAILURE
(T9604) 07/31/17 07:54:44:532 Info ( 856): Server cert query failed with error 12019, ERROR_WINHTTP_INCORRECT_HANDLE_STATE
(T9604) 07/31/17 07:54:44:532 Info (1009): Server cert query failed with error 12019
(T9604) 07/31/17 07:54:44:532 Debug(3502): do not enforce 1.2, retry it now
(T9604) 07/31/17 07:54:44:532 Info (1365): winhttpObj, SendRequest, bIngoreClientCert=0
(T9604) 07/31/17 07:54:44:532 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000002D6B7CD91F0)
(T9604) 07/31/17 07:54:44:532 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000002D6B7CD91F0)
(T9604) 07/31/17 07:54:44:532 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000002D6B7CD91F0)
(T5000) 07/31/17 07:54:44:579 Debug(2501): gbCheckInsertSmardCard is false, quit the enum loop
(T12744) 07/31/17 07:54:44:632 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000002D6B7CD91F0)
(T9604) 07/31/17 07:54:44:648 Debug(3848): send alive message now 3
(T10748) 07/31/17 07:54:44:648 Debug( 517): Command = <request><type>pan_msg_ping</type><result>3</result></request>
(T12744) 07/31/17 07:54:44:748 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=000002D6B7CD91F0)
(T12744) 07/31/17 07:54:44:748 Info (2536): winhttpObj, dwCertError is:
(T12744) 07/31/17 07:54:44:748 Info (2542): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR
(T12744) 07/31/17 07:54:44:748 Debug(2549): do not force 1.2 now
(T12744) 07/31/17 07:54:44:748 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000002D6B7CD91F0)
(T12744) 07/31/17 07:54:44:748 Debug(2604): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12175, result=5, dwCertificateError=-2147483648
(T12744) 07/31/17 07:54:44:748 Debug(3888): we get cert error, so remove previousCertificate
(T9604) 07/31/17 07:54:44:763 Info (1433): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR
(T9604) 07/31/17 07:54:44:763 Info (1435): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set
(T9604) 07/31/17 07:54:44:763 Error(1460): error = ERROR_WINHTTP_SECURE_FAILURE
(T9604) 07/31/17 07:54:44:763 Info ( 856): Server cert query failed with error 12019, ERROR_WINHTTP_INCORRECT_HANDLE_STATE
(T9604) 07/31/17 07:54:44:763 Info (1009): Server cert query failed with error 12019
(T9604) 07/31/17 07:54:44:763 Error(3650): winhttpObj, error! ipaddress XXXXXXXX
bRetryWithoutCert is 0, bClientCertNeeded=0
(T9604) 07/31/17 07:54:44:763 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CLOSING, this=000002D6B7CD91F0)
(T9604) 07/31/17 07:54:44:763 Debug(2622): handle b43f7250 closed
(T9604) 07/31/17 07:54:44:763 Debug(2626): REUSE, request closed
(T9604) 07/31/17 07:54:44:763 Info ( 575): wait for closing callback success!
(T10748) 07/31/17 07:54:44:763 Debug( 517): Command = <request><type>https_request</type><result>NULL</result></request>
(T10748) 07/31/17 07:54:44:763 Debug( 959): status message received from the service:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>status</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>0</portal-config-version>
<error/>
<product-version>3.1.4-7</product-version>
<product-code>&quot;{6AC613AB-3F53-424B-BED2-570C7869F30F}&quot;</product-code>
<portal-status>Invalid portal</portal-status>
<user-name>slogvine</user-name>
<state>Disconnected</state>
<check-version>no</check-version>
<mdm-is-enabled>no</mdm-is-enabled>
</response>

(T10748) 07/31/17 07:54:44:763 Debug( 519): pManualGateways->RemoveAll()
(T10748) 07/31/17 07:54:44:763 Debug(1145): HandlePortal - portal messsage with Invalid portal status received. m_nAuthTries = 1
(T10748) 07/31/17 07:54:44:763 Debug( 961): message type from the service = portal
(T10748) 07/31/17 07:54:44:763 Debug( 963): received message details:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>portal</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>0</portal-config-version>
<error/>
<product-version>3.1.4-7</product-version>
<product-code>&quot;{6AC613AB-3F53-424B-BED2-570C7869F30F}&quot;</product-code>
<portal-status>Invalid portal</portal-status>
<user-name>slogvine</user-name>
<state>Disconnected</state>
<check-version>no</check-version>
<mdm-is-enabled>no</mdm-is-enabled>
</response>

(T10748) 07/31/17 07:54:44:763 Debug( 519): pManualGateways->RemoveAll()
(T10748) 07/31/17 07:54:44:763 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:44:763 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:44:763 Debug( 125): Skip calling GetProductInfo for Windows 10
(T10748) 07/31/17 07:54:44:813 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:44:813 Debug( 358): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T10748) 07/31/17 07:54:44:813 Debug( 125): Skip calling GetProductInfo for Windows 10
(T13972) 07/31/17 07:54:45:149 Debug(2475): enum result is 0000000000000000
(T13972) 07/31/17 07:54:45:149 Debug(2501): gbCheckInsertSmardCard is false, quit the enum loop

Highlighted
Cyber Elite

Is the portal and gateway on the same firewall and IP address? 

Is there a problem with the certificates on your portal/gateway (revoked, expired, missing root cert on your computer, 

...)?

Highlighted
L4 Transporter

(T12744) 07/31/17 07:54:44:748 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=000002D6B7CD91F0)
(T12744) 07/31/17 07:54:44:748 Info (2536): winhttpObj, dwCertError is:
(T12744) 07/31/17 07:54:44:748 Info (2542): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR
(T12744) 07/31/17 07:54:44:748 Debug(2549): do not force 1.2 now
(T12744) 07/31/17 07:54:44:748 Info (2523): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000002D6B7CD91F0)

Something's not right with the certificates used. Make sure the certificate used in the portal's SSL-TLS profile is not using RSASSA-PSS as the algorithm. That is not supported.

 

Regards,
Anurag

================================================================
ACE 7.0, 8.0, PCNSE 7
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L4 Transporter

I have been having the same issue.

 

the portal will connect

 

But I have 6 laptops 2 work no problem, the others have this issue but will connect to the internal gateway, if I remove credentials they will not connect to the portal, but if I kill the process they will connect to the internal gateway.

 

 

 

how do i check RSASSA-PSS ?

 

My TLS profile for the portal is tls1.1 -> tls1.1

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L4 Transporter

Open the certificate presented by the portal. Go to the details tab and then check the Signature Algorithm. This is where RSA SSA-PSA would be, if the certificate is using it. I doubt it though, in your case, as 2 machines are able to connect. We'd need to check the GP agent logs to figure out what's going on.
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ACE 7.0, 8.0, PCNSE 7
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L4 Transporter

H

 

Bit more info 

 

On my laptop - one of the ones not working.  I can uninstall GP.  I make sure  i have a cert in my machine cert store.

I browse to gp portal and login and download client and install gp.

 

it runs and I login and it attachs me to the internal network.

 

when i open the gp client panel it says 

your device cannot connect to Global Protect due to a network issue.

 

But status say internal ... If I move to a internet hot spot it fails completely.

 

If I clear the cached credentials it fails, I can reboot that will re connect me to the internal gateway or I can kill the process and it till restart and then connect to internal.

 

The portal doesn't need a client cert to access, but the ext & int gateways do. I can browse to all the urls'

 

below is the output from logs from the trouble shoorting panel 

 

I turned it on debug and went to the home tab and pressed connect

 

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(T6136) 08/02/17 10:44:28:142 Debug(1990): open http session.
(T6136) 08/02/17 10:44:28:142 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T6136) 08/02/17 10:44:28:142 Debug(1470): Auto detect proxy for host gp.somecompany.com
(T6136) 08/02/17 10:44:28:142 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T6136) 08/02/17 10:44:28:142 Debug( 101): Proxy auto detect timeout 60 seconds
(T6136) 08/02/17 10:44:28:142 Debug( 105): dwAveTimeout 19666 ms
(T6136) 08/02/17 10:44:28:142 Debug( 133): Auto detect proxy
(T6136) 08/02/17 10:44:28:143 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://gp.somecompany.com/ returned proxystr:
(T6136) 08/02/17 10:44:28:143 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T6136) 08/02/17 10:44:28:143 Debug(8448): Scep clean
(T6136) 08/02/17 10:44:28:143 Debug(8450): Clean m_pScepCert
(T6136) 08/02/17 10:44:28:143 Debug(3392): Clean m_szScepCertPanName
(T6136) 08/02/17 10:44:28:143 Debug(3284): TriggerCaptivePortalDetection() end
(T6136) 08/02/17 10:44:28:143 Debug( 408): Found ipv4 default route
(T6136) 08/02/17 10:44:28:143 Debug(4689): Pre-login...,verifyportalcert=yes
(T6136) 08/02/17 10:44:28:143 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T16652) 08/02/17 10:44:28:143 Debug(3381): CaptivePortalDetectionThread: delay 2 seconds before captive portal detection. m_bIsDetectingCaptivePortal=1, m_bPreLoginIsDone = 0
(T16652) 08/02/17 10:44:28:143 Debug(3359): CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event.
(T6136) 08/02/17 10:44:28:143 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T6136) 08/02/17 10:44:28:143 Debug(7582): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T6136) 08/02/17 10:44:28:144 Debug( 408): Found ipv4 default route
(T6136) 08/02/17 10:44:28:144 Debug( 48): WSAGetLastError() returns 10035
(T4124) 08/02/17 10:44:28:145 Debug( 274): Found PanGPA pid 14104
(T4124) 08/02/17 10:44:28:145 Debug( 278): Found active PanGPA pid is 14104
(T4124) 08/02/17 10:44:28:145 Debug( 55): Session id is 1 for pid 14104
(T4124) 08/02/17 10:44:28:146 Debug( 95): User profile directory is C:\Users\alex.samad
(T4124) 08/02/17 10:44:28:146 Debug( 110): Found session 1
(T4124) 08/02/17 10:44:28:146 Debug( 140): Skip calling NetUserGetInfo for non-roaming profile.
(T4124) 08/02/17 10:44:28:146 Debug( 153): info4_buf is NULL
(T4124) 08/02/17 10:44:28:146 Debug( 155): profileInfo username alexander.samad, profile path (null), server (null)
(T6136) 08/02/17 10:44:28:155 Error(1128): Failed to X509_LOOKUP_load_file
(T6136) 08/02/17 10:44:28:155 Debug( 296): Open_SSL_connection: subject '/O=somecompany Pty Limited/OU=PA/CN=gp.somecompany.com'
(T6136) 08/02/17 10:44:28:155 Debug( 300): Open_SSL_connection: issuer '/C=AU/O=somecompany Pty Limited/OU=PA/CN=vdcPAGlobalProtectCA'
(T6136) 08/02/17 10:44:28:155 Debug( 731): StandardizeIpv6Format host=gp.somecompany.com
(T6136) 08/02/17 10:44:28:155 Debug( 793): standardized name is gp.somecompany.com
(T6136) 08/02/17 10:44:28:155 Debug( 731): StandardizeIpv6Format host=gp.somecompany.com
(T6136) 08/02/17 10:44:28:155 Debug( 821): standardized common name is gp.somecompany.com
(T6136) 08/02/17 10:44:28:155 Debug( 942): Check domain name gp.somecompany.com versus CN anme gp.somecompany.com
(T6136) 08/02/17 10:44:28:155 Debug( 905): Cert gp.somecompany.com name check succeeded
(T6136) 08/02/17 10:44:28:155 Debug(1197): SSL3 alert write:warning:close notify
(T6136) 08/02/17 10:44:28:155 Debug(7631): CheckServerCert() returns 4098
(T6136) 08/02/17 10:44:28:155 Debug( 865): PrepareRequest...
(T6136) 08/02/17 10:44:28:155 Debug( 873): WinHttpOpenRequest...
(T6136) 08/02/17 10:44:28:155 Debug( 441): CPanHTTPSession::PostRequest: WinHttpSendRequest...
(T6136) 08/02/17 10:44:28:160 Debug( 892): error code=12186(00002f9a)
(T6136) 08/02/17 10:44:28:160 Error(1000): PostRequest failed with error code 12186.
(T6136) 08/02/17 10:44:28:160 Debug(4776): prelogin to portal result is
(null)
(T6136) 08/02/17 10:44:28:160 Debug(4986): Failed to pre-login to the portal gp.somecompany.com. Error 12186
(T6136) 08/02/17 10:44:28:160 Debug(2015): close WinHttp close handle.
(T6136) 08/02/17 10:44:28:160 Debug(5685): Failed to get portal config from portal gp.somecompany.com.(T6136) 08/02/17 10:44:28:160 Debug(5710): Try to restore last portal config from file.
(T6136) 08/02/17 10:44:28:160 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\PanSCEP_cdfe1622cca3ee8d2a6773ab562f42b.cer
(T6136) 08/02/17 10:44:28:160 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\PanSCEP_cdfe1622cca3ee8d2a6773ab562f42b.pfx
(T6136) 08/02/17 10:44:28:160 Debug(1339): File C:\Users\alex.samad\AppData\Local\Palo Alto Networks\GlobalProtect\PanPortalCfg_cdfe1622cca3ee8d2a6773ab562f42b.dat exists. File is PanPortalCfg_cdfe1622cca3ee8d2a6773ab562f42b.dat
(T6136) 08/02/17 10:44:28:160 Debug( 73): CTranslate: dwSidLen is 24
(T6136) 08/02/17 10:44:28:161 Debug( 464): pan_read_text_from_file(): File is successfully decrypted. File: C:\Users\alex.samad\AppData\Local\Palo Alto Networks\GlobalProtect\PanPortalCfg_cdfe1622cca3ee8d2a6773ab562f42b.dat
(T6136) 08/02/17 10:44:28:161 Debug(5720): last portal config is restored from file C:\Users\alex.samad\AppData\Local\Palo Alto Networks\GlobalProtect\PanPortalCfg_cdfe1622cca3ee8d2a6773ab562f42b.dat.
(T6136) 08/02/17 10:44:28:161 Debug(9322): REGION-PRIO, cached region code is 10.0.0.0-10.255.255.255
(T6136) 08/02/17 10:44:28:161 Debug( 202): 5 OTP options exist in portal configuration.
(T6136) 08/02/17 10:44:28:161 Debug( 587): Collect hip data is true
(T6136) 08/02/17 10:44:28:161 Debug( 63): VPN event pre-vpn-connect does not exist.
(T6136) 08/02/17 10:44:28:161 Debug( 63): VPN event post-vpn-connect does not exist.
(T6136) 08/02/17 10:44:28:161 Debug( 63): VPN event pre-vpn-disconnect does not exist.
(T6136) 08/02/17 10:44:28:162 Debug( 674): No third party vpn clients defined
(T6136) 08/02/17 10:44:28:162 Debug( 73): No <host> or <ip-address> in internal-host-detection
(T6136) 08/02/17 10:44:28:162 Debug( 776): REGION-PRIO, gateway 0(pa1-vpn-gateway), 0, region = Any, priority = 1, portalRegion=10.0.0.0-10.255.255.255
(T6136) 08/02/17 10:44:28:162 Debug( 363): REGION-PRIO, after search for exact region match, i=1, m_nRegions=1
(T6136) 08/02/17 10:44:28:162 Debug( 367): REGION-PRIO, no exact match, search for ANY
(T6136) 08/02/17 10:44:28:162 Debug( 370): REGION-PRIO, found ANY, priority=1
(T6136) 08/02/17 10:44:28:162 Debug( 406): REGION-PRIO, regioncode=10.0.0.0-10.255.255.255, return priority 1, bManual=1
(T6136) 08/02/17 10:44:28:162 Debug( 776): REGION-PRIO, gateway 1(pa2-vpn-gateway), 0, region = Any, priority = 1, portalRegion=10.0.0.0-10.255.255.255
(T6136) 08/02/17 10:44:28:162 Debug( 363): REGION-PRIO, after search for exact region match, i=1, m_nRegions=1
(T6136) 08/02/17 10:44:28:162 Debug( 367): REGION-PRIO, no exact match, search for ANY
(T6136) 08/02/17 10:44:28:162 Debug( 370): REGION-PRIO, found ANY, priority=1
(T6136) 08/02/17 10:44:28:162 Debug( 406): REGION-PRIO, regioncode=10.0.0.0-10.255.255.255, return priority 1, bManual=1
(T6136) 08/02/17 10:44:28:162 Debug( 818): No DHCP option list defined
(T6136) 08/02/17 10:44:28:162 Debug( 900): Optional client-cert does not exist
(T6136) 08/02/17 10:44:28:162 Debug( 936): Optional root-ca does not exist
(T6136) 08/02/17 10:44:28:162 Debug( 73): CTranslate: dwSidLen is 24
(T6136) 08/02/17 10:44:28:162 Debug( 213): pan_write_text_to_file(): don't check pre-existance.
(T6136) 08/02/17 10:44:28:165 Debug( 218): pan_write_text_to_file(): wrote 7888 of 7888 bytes to file C:\Users\alex.samad\AppData\Local\Palo Alto Networks\GlobalProtect\PanPortalCfg_cdfe1622cca3ee8d2a6773ab562f42b.dat.
(T6136) 08/02/17 10:44:28:165 Debug( 64): Saved portal config to file C:\Users\alex.samad\AppData\Local\Palo Alto Networks\GlobalProtect\PanPortalCfg_cdfe1622cca3ee8d2a6773ab562f42b.dat.
(T6136) 08/02/17 10:44:28:165 Debug(1450): Proxy auto detect is needed
(T6136) 08/02/17 10:44:28:165 Debug(6632): RefreshPortalConfig is yes, RefreshPortalConfigInterval is 24
(T6136) 08/02/17 10:44:28:165 Debug(8551): OID, new box
(T6136) 08/02/17 10:44:28:165 Debug(8559): OID, m_OID is
(T6136) 08/02/17 10:44:28:165 Debug(8561): OID, get from dynamic config is
(T6136) 08/02/17 10:44:28:165 Debug(8567): kerberos, dynamic config value is yes
(T6136) 08/02/17 10:44:28:167 Info ( 232): Failed to find attribute 'mdm-address'
(T6136) 08/02/17 10:44:28:167 Debug(6742): Failed to get mdm-address from config, try local
(T6136) 08/02/17 10:44:28:167 Debug(7801): Set mdm address as empty
(T6136) 08/02/17 10:44:28:167 Debug(6661): MDM is disabled
(T6136) 08/02/17 10:44:28:167 Info ( 232): Failed to find attribute 'scep-profile-name'
(T6136) 08/02/17 10:44:28:167 Debug(6669): Scep certificate renew period is 7 days. Scep cert auth cookie length is 57
(T6136) 08/02/17 10:44:28:167 Debug(6680): Otp portal 0, otp internal gateway 0, otp auto external gateway 0, otp manual only external gateway 0
(T6136) 08/02/17 10:44:28:167 Debug(6685): Prefer ipv6 is 1 after processing portal configuration.
(T6136) 08/02/17 10:44:28:167 Debug(8102): No scep profile
(T6136) 08/02/17 10:44:28:167 Debug(5730): this version of portal config is supported.
(T6136) 08/02/17 10:44:28:167 Debug(5702): portal status is Using cached portal config.
(T6136) 08/02/17 10:44:28:167 Debug(5703): returns 1.
(T4124) 08/02/17 10:44:28:169 Debug( 169): User profile loaded.
(T4124) 08/02/17 10:44:28:169 Debug( 185): Impersonated logged on user.
(T4124) 08/02/17 10:44:28:169 Debug( 187): Profile type is 0
(T6136) 08/02/17 10:44:28:170 Debug(5124): Reload Agent Reg Config.
(T6136) 08/02/17 10:44:28:170 Debug(1761): AlwaysOn,remove rules
(T6136) 08/02/17 10:44:28:170 Debug( 225): AlwaysOn,Opening Filtering Engine
(T4124) 08/02/17 10:44:28:171 Debug( 239): User profile unloaded
(T4124) 08/02/17 10:44:28:171 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Windows\system32\config\systemprofile\AppData\Local\Palo Alto Networks\GlobalProtect\PanGpMPR.dat
(T4124) 08/02/17 10:44:28:171 Debug( 438): HipMissingPatchThread: now is 1501634668, last hip check is 1501634659, hip check interval is 3600000
(T4124) 08/02/17 10:44:28:171 Debug( 443): HipMissingPatchThread: wait 3591000 ms
(T6136) 08/02/17 10:44:28:363 Debug(1682): AlwaysOn,Always On, 2482 entries found in filter objects
(T6136) 08/02/17 10:44:28:363 Debug(1708): AlwaysOn,796
(T6136) 08/02/17 10:44:28:363 Debug(5156): Reset temprorarily saved gateway user.
(T6136) 08/02/17 10:44:28:363 Debug(6401): entering ExportTrustedCA.
(T6136) 08/02/17 10:44:28:363 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T6136) 08/02/17 10:44:28:363 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T6136) 08/02/17 10:44:28:363 Info (6420): Optional tag root-ca does not exist.
(T6136) 08/02/17 10:44:28:363 Debug(5174): ExportedMTU trusted CA.
(T6136) 08/02/17 10:44:28:363 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\cc.cer
(T6136) 08/02/17 10:44:28:363 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\cc.cer does not exist.
(T6136) 08/02/17 10:44:28:363 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\cc.pfx
(T6136) 08/02/17 10:44:28:363 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\cc.pfx does not exist.
(T6136) 08/02/17 10:44:28:363 Debug(6505): returns true.
(T6136) 08/02/17 10:44:28:363 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\cc.pfx
(T6136) 08/02/17 10:44:28:364 Debug( 73): CTranslate: dwSidLen is 24
(T6136) 08/02/17 10:44:28:364 Info ( 199): EVP_DecryptFinal_ex failed
(T6136) 08/02/17 10:44:28:364 Info ( 634): pan_get_password failed.
(T6136) 08/02/17 10:44:28:364 Error(2214): failed to retrieve client certificate passphrase. return false.
(T6136) 08/02/17 10:44:28:364 Error(5176): Failed to export client cert.
(T6136) 08/02/17 10:44:28:364 Debug(5178): NetworkDiscoverThread: Exported client cert.
(T6136) 08/02/17 10:44:28:364 Debug(5182): ServerThread: ProcessServerPortal -- GetHipPolicyCopy();
(T6136) 08/02/17 10:44:28:364 Debug(5848): enters GetPolicyForClient().
(T6136) 08/02/17 10:44:28:364 Info ( 232): Failed to find attribute 'pre-logon-then-on-demand'
(T6136) 08/02/17 10:44:28:364 Debug(6742): Failed to get pre-logon-then-on-demand from config, try local
(T6136) 08/02/17 10:44:28:364 Info (5922): Connect method is user-logon
(T6136) 08/02/17 10:44:28:364 Info (5933): On-demand mode is false.
(T6136) 08/02/17 10:44:28:364 Debug(6858): Old Portal is gp.somecompany.com, PrelogonEnabled is 0
(T6136) 08/02/17 10:44:28:364 Debug( 73): CTranslate: dwSidLen is 24
(T6136) 08/02/17 10:44:28:364 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\HipPolicy.dat
(T6136) 08/02/17 10:44:28:364 Debug( 213): pan_write_text_to_file(): don't check pre-existance.
(T6136) 08/02/17 10:44:28:366 Debug( 218): pan_write_text_to_file(): wrote 528 of 528 bytes to file C:\Program Files\Palo Alto Networks\GlobalProtect\HipPolicy.dat.
(T6136) 08/02/17 10:44:28:366 Debug( 469): Saved hip policy to file HipPolicy.dat.
(T6136) 08/02/17 10:44:28:366 Debug(5964): RetrieveHipCheckInterval
(T6136) 08/02/17 10:44:28:366 Info (5966): Hip check interval is 3600000 ms.
(T6136) 08/02/17 10:44:28:366 Debug(5970): Set check hip event
(T6136) 08/02/17 10:44:28:366 Debug( 784): m_bScheduleFlag is set to 0
(T6136) 08/02/17 10:44:28:366 Debug( 292): Set hip check event.
(T6136) 08/02/17 10:44:28:366 Debug(5972): Set hip missing patch check event.
(T6136) 08/02/17 10:44:28:366 Info ( 232): Failed to find attribute 'userauthcookie'
(T6136) 08/02/17 10:44:28:366 Debug(6742): Failed to get userauthcookie from config, try local
(T6136) 08/02/17 10:44:28:366 Info (6005): No tag userauthcookie exists in portal config.
(T6136) 08/02/17 10:44:28:366 Debug(1356): Serialize non-empty cookie for portal gp.somecompany.com and user alex.samad
(T6136) 08/02/17 10:44:28:366 Debug(5486): Portal user auth cookie file name is C:\Users\alex.samad\AppData\Local\Palo Alto Networks\GlobalProtect\PanPUAC_cdfe1622cca3ee8d2a6773ab562f42b.dat
(T4124) 08/02/17 10:44:28:366 Debug( 448): HipMissingPatchThread: Got CheckHipMissingPatchEvent.
(T4124) 08/02/17 10:44:28:366 Debug( 377): CheckHipMissingPatchInOtherProcess()
(T4124) 08/02/17 10:44:28:366 Debug( 380): Need to check missing patch.
(T1264) 08/02/17 10:44:28:366 Info ( 230): HipCheckThread: got check hip event or time out.
(T1264) 08/02/17 10:44:28:366 Debug( 239): HipCheckThread: Got CheckHipEvent.
(T1264) 08/02/17 10:44:28:366 Debug( 762): SetNextScheduledHipCheckTime to 1501638268
(T1264) 08/02/17 10:44:28:366 Debug( 260): Last hip check event wakeup tick is 1501634668
(T1264) 08/02/17 10:44:28:366 Debug( 262): HipCheckThread: check hip in other process.
(T1264) 08/02/17 10:44:28:366 Debug( 301): CheckHipInOtherProcess()
(T1264) 08/02/17 10:44:28:366 Debug( 305): Need to collect hip data
(T4124) 08/02/17 10:44:28:366 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\PanGpHipMp.exe
(T4124) 08/02/17 10:44:28:366 Debug( 301): CheckHipMissingPatchInOtherProcess(): Starting process PanGpHipMp.exe
(T1264) 08/02/17 10:44:28:366 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\PanGpHip.exe
(T1264) 08/02/17 10:44:28:366 Debug( 125): Starting process PanGpHip.exe
(T6136) 08/02/17 10:44:28:366 Debug( 73): CTranslate: dwSidLen is 24
(T6136) 08/02/17 10:44:28:366 Debug(1398): Portal user auth cookie has been encrypted.
(T6136) 08/02/17 10:44:28:367 Debug(1403): Serialized portal user auth cookie to file C:\Users\alex.samad\AppData\Local\Palo Alto Networks\GlobalProtect\PanPUAC_cdfe1622cca3ee8d2a6773ab562f42b.dat. 384 bytes.
(T6136) 08/02/17 10:44:28:367 Debug(1239): Serialize non-empty cookie for portal gp.somecompany.com and pre-logon user
(T6136) 08/02/17 10:44:28:367 Debug(5459): Portal prelogon auth cookie file name is PanPPAC_31c07d44f2aa0c426d615b45a17435.dat
(T6136) 08/02/17 10:44:28:367 Debug( 73): CTranslate: dwSidLen is 24
(T6136) 08/02/17 10:44:28:367 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\PanPPAC_31c07d44f2aa0c426d615b45a17435.dat
(T6136) 08/02/17 10:44:28:367 Debug( 213): pan_write_text_to_file(): don't check pre-existance.
(T1264) 08/02/17 10:44:28:369 Debug( 142): Wait for the ready event of hip report generated in other process.
(T6136) 08/02/17 10:44:28:369 Debug( 218): pan_write_text_to_file(): wrote 368 of 368 bytes to file C:\Program Files\Palo Alto Networks\GlobalProtect\PanPPAC_31c07d44f2aa0c426d615b45a17435.dat.
(T6136) 08/02/17 10:44:28:369 Debug(1246): SerializePortalPrelogonAuthCookie
(T6136) 08/02/17 10:44:28:369 Debug(6031): Retrieved pre-logon-tunnel-rename-timeout value -1
(T6136) 08/02/17 10:44:28:369 Debug(6039): Retrieved user-switch-tunnel-rename-timeout value 0
(T6136) 08/02/17 10:44:28:369 Debug(6055): The value of can-continue-if-portal-cert-invalid is yes
(T6136) 08/02/17 10:44:28:369 Debug(6067): returns true.
(T6136) 08/02/17 10:44:28:369 Debug(5200): prelogon status is 0
(T6136) 08/02/17 10:44:28:369 Debug(5205): Gateway MD5 is 67B3D2C2-588F0E7B-4EA0E304-5AEE632B
(T6136) 08/02/17 10:44:28:369 Debug(5207): m_bPreviousSwitchOffMsg is 0
(T6136) 08/02/17 10:44:28:369 Debug(5318): Previous message is not switch-off
(T6136) 08/02/17 10:44:28:369 Debug(5323): Gateway MD5 is 67B3D2C2-588F0E7B-4EA0E304-5AEE632B
(T6136) 08/02/17 10:44:28:369 Debug(5324): ServerThread: ProcessServerPortal -- SetEvent(m_hNetworkDiscoverEvent);
(T6136) 08/02/17 10:44:28:369 Debug(5356): ServerThread: ProcessServerPortal -- return SendResponseToClient(socket, PAN_SERVER_HIP);
(T17360) 08/02/17 10:44:28:369 Debug( 448): Set hip report quit event
(T17360) 08/02/17 10:44:28:369 Debug(3551): NetworkDiscoverThread: got network discover event.
(T17360) 08/02/17 10:44:28:369 Debug( 762): SetNextScheduledHipCheckTime to 0
(T17360) 08/02/17 10:44:28:369 Debug( 784): m_bScheduleFlag is set to 0
(T17360) 08/02/17 10:44:28:369 Debug( 408): Found ipv4 default route
(T17360) 08/02/17 10:44:28:369 Debug(1756): IsDefaultRouteAvailable is 1
(T17360) 08/02/17 10:44:28:369 Debug(1764): Network is available
(T17360) 08/02/17 10:44:28:369 Debug(3562): finish check host reachable
(T17360) 08/02/17 10:44:28:369 Debug(3279): TriggerCaptivePortalDetection() return due to captive portal detection is in progress (1) or PreLogin is Done (0)
(T6136) 08/02/17 10:44:28:369 Debug(1024): Send response to client for request hip
(T17360) 08/02/17 10:44:28:370 Debug(3587): NetworkDiscover SN is 11643
(T6136) 08/02/17 10:44:28:370 Debug(7863): Set m_bPreviousSwitchOffMsg to 0
(T17360) 08/02/17 10:44:28:370 Debug(4629): Set state to Discovering network...
(T17360) 08/02/17 10:44:28:370 Debug(1549): unknown network type.
(T17360) 08/02/17 10:44:28:370 Debug(3595): Logout gateways before network discover...
(T17360) 08/02/17 10:44:28:370 Debug(1083): Logging out gateway, reason is Network discover
(T17360) 08/02/17 10:44:28:370 Debug(1113): Logging out gateway over
(T17360) 08/02/17 10:44:28:370 Debug(9260): RetrieveClientIpByRemoteHost 10.172.202.1
(T17360) 08/02/17 10:44:28:370 Info (9278): RemoteHost: 10.172.202.1, client IP: 10.172.208.119
(T17360) 08/02/17 10:44:28:370 Error(9193): GetClientIpForGateway(): invalid remote host: .
(T17360) 08/02/17 10:44:28:370 Error( 178): CPanGatewayList::SelectInternalGateways() - failed to retrieve client source ipv6!
(T17360) 08/02/17 10:44:28:370 Debug( 333): Couldn't find match of client ip in the source ip list!
(T17360) 08/02/17 10:44:28:370 Debug(4256): Skip setting gateway pa3-vpn-gateway.somecompany.com's ipv6 remote host ip address
(T17360) 08/02/17 10:44:28:370 Debug(1470): Auto detect proxy for host pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:370 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:28:370 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:28:370 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:28:370 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:28:373 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa3-vpn-gateway.somecompany.com/ returned proxystr:
(T17360) 08/02/17 10:44:28:373 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:28:374 Debug(4322): Gateway pa3-vpn-gateway.somecompany.com's ipv4 address 10.172.202.1
(T17360) 08/02/17 10:44:28:374 Debug(4405): Change m_bUseIpv6 to false
(T17360) 08/02/17 10:44:28:374 Debug(4416): Gateway pa3-vpn-gateway.somecompany.com is FQDN
(T17360) 08/02/17 10:44:28:374 Debug(4256): Skip setting gateway pa1-vpn-gateway.somecompany.com's ipv6 remote host ip address
(T17360) 08/02/17 10:44:28:374 Debug(1470): Auto detect proxy for host pa1-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:374 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:28:374 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:28:374 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:28:374 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:28:378 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa1-vpn-gateway.somecompany.com/ returned proxystr:
(T17360) 08/02/17 10:44:28:378 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:28:379 Debug(4322): Gateway pa1-vpn-gateway.somecompany.com's ipv4 address 103.232.31.200
(T17360) 08/02/17 10:44:28:379 Debug(4405): Change m_bUseIpv6 to false
(T17360) 08/02/17 10:44:28:379 Debug(4416): Gateway pa1-vpn-gateway.somecompany.com is FQDN
(T17360) 08/02/17 10:44:28:379 Debug(4256): Skip setting gateway pa2-vpn-gateway.somecompany.com's ipv6 remote host ip address
(T17360) 08/02/17 10:44:28:379 Debug(1470): Auto detect proxy for host pa2-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:379 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:28:379 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:28:379 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:28:379 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:28:379 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa2-vpn-gateway.somecompany.com/ returned proxystr:

L4 Transporter


(T17360) 08/02/17 10:44:28:379 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:28:380 Debug(4322): Gateway pa2-vpn-gateway.somecompany.com's ipv4 address 103.232.31.201
(T17360) 08/02/17 10:44:28:380 Debug(4405): Change m_bUseIpv6 to false
(T17360) 08/02/17 10:44:28:380 Debug(4416): Gateway pa2-vpn-gateway.somecompany.com is FQDN
(T17360) 08/02/17 10:44:28:380 Debug(3603): NetworkDiscoverThread: got network discover event.
(T17360) 08/02/17 10:44:28:380 Debug(3614): Set network discover in progress
(T17360) 08/02/17 10:44:28:380 Debug(9364): GetNetworkTypeDS
(T17360) 08/02/17 10:44:28:380 Debug(9367): No ipv6 internal host detection.
(T17360) 08/02/17 10:44:28:380 Debug(1652): IP 10.172.202.1
(T17360) 08/02/17 10:44:28:380 Debug(1671): host ybopa-guest.somecompany.com
(T17360) 08/02/17 10:44:28:380 Debug(1688): DnsQuery returns 0
(T17360) 08/02/17 10:44:28:380 Debug(1723): The host name is ybopa-guest.somecompany.com
(T17360) 08/02/17 10:44:28:380 Debug(4629): Set state to Discovery complete
(T17360) 08/02/17 10:44:28:380 Debug(7644): SetVpnStatus called with new status=1, Previous Status=0
(T17360) 08/02/17 10:44:28:380 Debug(3670): NetworkDiscoverThread: network type is internal.
(T17360) 08/02/17 10:44:28:380 Debug(3676): NetworkDiscoverThread: Discover internal network.
(T17360) 08/02/17 10:44:28:380 Debug( 351): gateway count is 1.
(T17360) 08/02/17 10:44:28:380 Debug( 354): Connect timeout for internal network discovery is 5 seconds.
(T17360) 08/02/17 10:44:28:380 Info ( 370): DiscoverInternal: max-internal-gateway-connection-attempts = 0, 1 gateway(s) to try to connect.
(T17360) 08/02/17 10:44:28:380 Debug(7823): bNetworkDisoverEventSet is 0, m_bRedoNetworkDiscovery is 0
(T17360) 08/02/17 10:44:28:380 Info ( 393): DiscoverInternal: try to connect to gateway=pa3-vpn-gateway.somecompany.com.
(T17360) 08/02/17 10:44:28:380 Debug(2574): entering for gateway pa3-vpn-gateway.somecompany.com.
(T17360) 08/02/17 10:44:28:380 Debug(1990): open http session.
(T17360) 08/02/17 10:44:28:381 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:28:381 Debug(1470): Auto detect proxy for host pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:381 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:28:381 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:28:381 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:28:381 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:28:381 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa3-vpn-gateway.somecompany.com/ returned proxystr:
(T17360) 08/02/17 10:44:28:381 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:28:381 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T17360) 08/02/17 10:44:28:381 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T17360) 08/02/17 10:44:28:381 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\cc.pfx
(T17360) 08/02/17 10:44:28:381 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\cc.pfx does not exist.
(T17360) 08/02/17 10:44:28:381 Debug(5089): connect ssl.
(T17360) 08/02/17 10:44:28:382 Debug( 408): Found ipv4 default route
(T17360) 08/02/17 10:44:28:382 Debug( 48): WSAGetLastError() returns 10035
(T17360) 08/02/17 10:44:28:403 Error(1128): Failed to X509_LOOKUP_load_file
(T17360) 08/02/17 10:44:28:403 Debug( 296): Open_SSL_connection: subject '/C=AU/O=somecompany Pty Limited/OU=PA/CN=pa3-vpn-gateway.somecompany.com'
(T17360) 08/02/17 10:44:28:403 Debug( 300): Open_SSL_connection: issuer '/C=AU/O=somecompany Pty Limited/OU=PA/CN=vdcPAGlobalProtectCA'
(T17360) 08/02/17 10:44:28:403 Info (5144): Root ca does not exist.
(T17360) 08/02/17 10:44:28:403 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:403 Debug( 793): standardized name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:403 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:403 Debug( 821): standardized common name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:403 Debug( 942): Check domain name pa3-vpn-gateway.somecompany.com versus CN anme pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:403 Debug( 905): Cert pa3-vpn-gateway.somecompany.com name check succeeded
(T17360) 08/02/17 10:44:28:403 Debug(5157): Failed to verify gateway pa3-vpn-gateway.somecompany.com's server certificate using trusted root CA of portal configuration.
(T17360) 08/02/17 10:44:28:403 Debug(5162): disconnect ssl.
(T17360) 08/02/17 10:44:28:403 Debug(1197): SSL3 alert write:warning:close notify
(T17360) 08/02/17 10:44:28:403 Debug(2239): GetClientIpForGateway: bUseIpv6 is 0
(T17360) 08/02/17 10:44:28:403 Debug(2280): GetClientIpForGateway pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:403 Info (2331): Gateway: pa3-vpn-gateway.somecompany.com, client IP: 10.172.208.119
(T17360) 08/02/17 10:44:28:403 Debug(2754): Pre-login gateway...
(T17360) 08/02/17 10:44:28:403 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T17360) 08/02/17 10:44:28:403 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T17360) 08/02/17 10:44:28:403 Debug(7582): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T17360) 08/02/17 10:44:28:404 Debug( 408): Found ipv4 default route
(T17360) 08/02/17 10:44:28:404 Debug( 48): WSAGetLastError() returns 10035
(T17360) 08/02/17 10:44:28:413 Error(1128): Failed to X509_LOOKUP_load_file
(T17360) 08/02/17 10:44:28:413 Debug( 296): Open_SSL_connection: subject '/C=AU/O=somecompany Pty Limited/OU=PA/CN=pa3-vpn-gateway.somecompany.com'
(T17360) 08/02/17 10:44:28:413 Debug( 300): Open_SSL_connection: issuer '/C=AU/O=somecompany Pty Limited/OU=PA/CN=vdcPAGlobalProtectCA'
(T17360) 08/02/17 10:44:28:413 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:413 Debug( 793): standardized name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:413 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:413 Debug( 821): standardized common name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:413 Debug( 942): Check domain name pa3-vpn-gateway.somecompany.com versus CN anme pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:413 Debug( 905): Cert pa3-vpn-gateway.somecompany.com name check succeeded
(T17360) 08/02/17 10:44:28:413 Debug(1197): SSL3 alert write:warning:close notify
(T17360) 08/02/17 10:44:28:413 Debug(7631): CheckServerCert() returns 4098
(T17360) 08/02/17 10:44:28:413 Debug(7704): Need to check gateway cert for pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:414 Debug( 865): PrepareRequest...
(T17360) 08/02/17 10:44:28:414 Debug( 873): WinHttpOpenRequest...
(T17360) 08/02/17 10:44:28:414 Debug( 441): CPanHTTPSession::PostRequest: WinHttpSendRequest...
(T17360) 08/02/17 10:44:28:418 Debug( 892): error code=12186(00002f9a)
(T17360) 08/02/17 10:44:28:418 Error(1000): PostRequest failed with error code 12186.
(T17360) 08/02/17 10:44:28:418 Debug(2837): Login to gateway (null) pa3-vpn-gateway.somecompany.com without ipv6
(T17360) 08/02/17 10:44:28:418 Debug(3031): Failed to pre-login to the gateway pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:28:418 Error(2640): Failed to retrieve info from gateway pa3-vpn-gateway.somecompany.com.
(T17360) 08/02/17 10:44:28:418 Debug(2015): close WinHttp close handle.
(T17360) 08/02/17 10:44:28:418 Debug(2650): returns FALSE.
(T17360) 08/02/17 10:44:28:418 Debug(4629): Set state to Discovery complete
(T17360) 08/02/17 10:44:28:418 Debug( 439): DiscoverInternal: retry count remain=-1, 1 gateway(s) to be retried for next round.
(T17360) 08/02/17 10:44:28:418 Error(3699): NetworkDiscoverThread: failed to discover internal network.
(T17360) 08/02/17 10:44:28:418 Debug(3702): case 3. user-logon mode, internal gateways are configured, internal host detection is configured, device is at internal network but cannot connect to any of the internal gateways
(T17360) 08/02/17 10:44:28:418 Debug(4629): Set state to Discovery complete
(T17360) 08/02/17 10:44:28:419 Debug(3726): Internal network discovery failed. Tunnel is in disconnected status.
(T17360) 08/02/17 10:44:28:419 Debug(3813): NetworkDiscoverThread: m_nPortalStatus is 2, m_bHasLoggedOnGateway is 0
(T17360) 08/02/17 10:44:28:419 Debug(3815): NetworkDiscoverThread: ((PORTAL_CACHED_CONFIG == m_nPortalStatus) && !m_bHasLoggedOnGateway)
(T16652) 08/02/17 10:44:30:148 Error( 457): getaddrinfo failed with error 11002, This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.
(T16652) 08/02/17 10:44:30:148 Error( 43): Connect to captive portal clients3.google.com:80 Failed
(T16652) 08/02/17 10:44:30:148 Debug(3301): DetectCaptivePortal: captive portal is not detected for CP server index = 0. iStatus = 0
(T16652) 08/02/17 10:44:30:152 Error( 457): getaddrinfo failed with error 11002, This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.
(T16652) 08/02/17 10:44:30:152 Error( 43): Connect to captive portal captive.apple.com:80 Failed
(T16652) 08/02/17 10:44:30:152 Debug(3301): DetectCaptivePortal: captive portal is not detected for CP server index = 1. iStatus = 0
(T16652) 08/02/17 10:44:30:152 Debug(3452): CaptivePortalDetectionThread: Didn't detect captive portal currently, and bCaptivePortalDetectedOnce=(0).
(T16652) 08/02/17 10:44:30:152 Debug(3359): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
(T17360) 08/02/17 10:44:33:420 Debug(3869): NetworkDiscoverThread: Network discover is not successful. Retry.
(T17360) 08/02/17 10:44:33:420 Debug(3881): Retry network discovery for non-OnDemand mode.
(T17360) 08/02/17 10:44:33:420 Debug(3536): NetworkDiscoverThread: wait for network discover event.
(T17360) 08/02/17 10:44:33:420 Debug( 448): Set hip report quit event
(T17360) 08/02/17 10:44:33:420 Debug(3551): NetworkDiscoverThread: got network discover event.
(T17360) 08/02/17 10:44:33:420 Debug( 762): SetNextScheduledHipCheckTime to 0
(T17360) 08/02/17 10:44:33:420 Debug( 784): m_bScheduleFlag is set to 0
(T17360) 08/02/17 10:44:33:420 Debug( 408): Found ipv4 default route
(T17360) 08/02/17 10:44:33:420 Debug(1756): IsDefaultRouteAvailable is 1
(T17360) 08/02/17 10:44:33:420 Debug(1764): Network is available
(T17360) 08/02/17 10:44:33:420 Debug(3562): finish check host reachable
(T17360) 08/02/17 10:44:33:420 Debug(3284): TriggerCaptivePortalDetection() end
(T17360) 08/02/17 10:44:33:420 Debug(3587): NetworkDiscover SN is 11645
(T17360) 08/02/17 10:44:33:420 Debug(4629): Set state to Discovering network...
(T16652) 08/02/17 10:44:33:420 Debug(3381): CaptivePortalDetectionThread: delay 2 seconds before captive portal detection. m_bIsDetectingCaptivePortal=1, m_bPreLoginIsDone = 0
(T16652) 08/02/17 10:44:33:420 Debug(3359): CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event.
(T17360) 08/02/17 10:44:33:420 Debug(3595): Logout gateways before network discover...
(T17360) 08/02/17 10:44:33:420 Debug(1083): Logging out gateway, reason is Network discover
(T17360) 08/02/17 10:44:33:420 Debug(1113): Logging out gateway over
(T17360) 08/02/17 10:44:33:420 Debug(9260): RetrieveClientIpByRemoteHost 10.172.202.1
(T17360) 08/02/17 10:44:33:420 Info (9278): RemoteHost: 10.172.202.1, client IP: 10.172.208.119
(T17360) 08/02/17 10:44:33:420 Error(9193): GetClientIpForGateway(): invalid remote host: .
(T17360) 08/02/17 10:44:33:420 Error( 178): CPanGatewayList::SelectInternalGateways() - failed to retrieve client source ipv6!
(T17360) 08/02/17 10:44:33:420 Debug( 333): Couldn't find match of client ip in the source ip list!
(T17360) 08/02/17 10:44:33:420 Debug(4256): Skip setting gateway pa3-vpn-gateway.somecompany.com's ipv6 remote host ip address
(T17360) 08/02/17 10:44:33:420 Debug(1470): Auto detect proxy for host pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:420 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:33:420 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:33:420 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:33:420 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:33:421 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa3-vpn-gateway.somecompany.com/ returned proxystr:
(T17360) 08/02/17 10:44:33:421 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:33:421 Debug(4322): Gateway pa3-vpn-gateway.somecompany.com's ipv4 address 10.172.202.1
(T17360) 08/02/17 10:44:33:421 Debug(4405): Change m_bUseIpv6 to false
(T17360) 08/02/17 10:44:33:421 Debug(4416): Gateway pa3-vpn-gateway.somecompany.com is FQDN
(T17360) 08/02/17 10:44:33:421 Debug(4256): Skip setting gateway pa1-vpn-gateway.somecompany.com's ipv6 remote host ip address
(T17360) 08/02/17 10:44:33:421 Debug(1470): Auto detect proxy for host pa1-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:422 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:33:422 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:33:422 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:33:422 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:33:422 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa1-vpn-gateway.somecompany.com/ returned proxystr:
(T17360) 08/02/17 10:44:33:422 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:33:422 Debug(4322): Gateway pa1-vpn-gateway.somecompany.com's ipv4 address 103.232.31.200
(T17360) 08/02/17 10:44:33:422 Debug(4405): Change m_bUseIpv6 to false
(T17360) 08/02/17 10:44:33:422 Debug(4416): Gateway pa1-vpn-gateway.somecompany.com is FQDN
(T17360) 08/02/17 10:44:33:422 Debug(4256): Skip setting gateway pa2-vpn-gateway.somecompany.com's ipv6 remote host ip address
(T17360) 08/02/17 10:44:33:422 Debug(1470): Auto detect proxy for host pa2-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:422 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:33:422 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:33:422 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:33:422 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:33:423 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa2-vpn-gateway.somecompany.com/ returned proxystr:
(T17360) 08/02/17 10:44:33:423 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:33:423 Debug(4322): Gateway pa2-vpn-gateway.somecompany.com's ipv4 address 103.232.31.201
(T17360) 08/02/17 10:44:33:423 Debug(4405): Change m_bUseIpv6 to false
(T17360) 08/02/17 10:44:33:423 Debug(4416): Gateway pa2-vpn-gateway.somecompany.com is FQDN
(T17360) 08/02/17 10:44:33:423 Debug(3603): NetworkDiscoverThread: got network discover event.
(T17360) 08/02/17 10:44:33:423 Debug(3614): Set network discover in progress
(T17360) 08/02/17 10:44:33:423 Debug(9364): GetNetworkTypeDS
(T17360) 08/02/17 10:44:33:423 Debug(9367): No ipv6 internal host detection.
(T17360) 08/02/17 10:44:33:423 Debug(1652): IP 10.172.202.1
(T17360) 08/02/17 10:44:33:423 Debug(1671): host ybopa-guest.somecompany.com
(T17360) 08/02/17 10:44:33:423 Debug(1688): DnsQuery returns 0
(T17360) 08/02/17 10:44:33:423 Debug(1723): The host name is ybopa-guest.somecompany.com
(T17360) 08/02/17 10:44:33:423 Debug(4629): Set state to Discovery complete
(T17360) 08/02/17 10:44:33:424 Debug(7644): SetVpnStatus called with new status=1, Previous Status=1
(T17360) 08/02/17 10:44:33:424 Debug(3670): NetworkDiscoverThread: network type is internal.
(T17360) 08/02/17 10:44:33:424 Debug(3676): NetworkDiscoverThread: Discover internal network.
(T17360) 08/02/17 10:44:33:424 Debug( 351): gateway count is 1.
(T17360) 08/02/17 10:44:33:424 Debug( 354): Connect timeout for internal network discovery is 5 seconds.
(T17360) 08/02/17 10:44:33:424 Info ( 370): DiscoverInternal: max-internal-gateway-connection-attempts = 0, 1 gateway(s) to try to connect.
(T17360) 08/02/17 10:44:33:424 Debug(7823): bNetworkDisoverEventSet is 0, m_bRedoNetworkDiscovery is 0
(T17360) 08/02/17 10:44:33:424 Info ( 393): DiscoverInternal: try to connect to gateway=pa3-vpn-gateway.somecompany.com.
(T17360) 08/02/17 10:44:33:424 Debug(2574): entering for gateway pa3-vpn-gateway.somecompany.com.
(T17360) 08/02/17 10:44:33:424 Debug(1990): open http session.
(T17360) 08/02/17 10:44:33:424 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:33:424 Debug(1470): Auto detect proxy for host pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:424 Debug( 372): set WINHTTP_OPTION_SECURE_PROTOCOLS
(T17360) 08/02/17 10:44:33:424 Debug( 101): Proxy auto detect timeout 60 seconds
(T17360) 08/02/17 10:44:33:424 Debug( 105): dwAveTimeout 19666 ms
(T17360) 08/02/17 10:44:33:424 Debug( 133): Auto detect proxy
(T17360) 08/02/17 10:44:33:424 Debug(1487): CPanMSServiceWin::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://pa3-vpn-gateway.somecompany.com/ returned proxystr:
(T17360) 08/02/17 10:44:33:425 Debug(1512): m_proxyInfo.dwAccessType is 1, m_proxyInfo.lpszProxy is (null)
(T17360) 08/02/17 10:44:33:425 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T17360) 08/02/17 10:44:33:425 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T17360) 08/02/17 10:44:33:425 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\cc.pfx
(T17360) 08/02/17 10:44:33:425 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\cc.pfx does not exist.
(T17360) 08/02/17 10:44:33:425 Debug(5089): connect ssl.
(T17360) 08/02/17 10:44:33:425 Debug( 408): Found ipv4 default route
(T17360) 08/02/17 10:44:33:425 Debug( 48): WSAGetLastError() returns 10035
(T17360) 08/02/17 10:44:33:435 Error(1128): Failed to X509_LOOKUP_load_file
(T17360) 08/02/17 10:44:33:435 Debug( 296): Open_SSL_connection: subject '/C=AU/O=somecompany Pty Limited/OU=PA/CN=pa3-vpn-gateway.somecompany.com'
(T17360) 08/02/17 10:44:33:435 Debug( 300): Open_SSL_connection: issuer '/C=AU/O=somecompany Pty Limited/OU=PA/CN=vdcPAGlobalProtectCA'
(T17360) 08/02/17 10:44:33:435 Info (5144): Root ca does not exist.
(T17360) 08/02/17 10:44:33:435 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:435 Debug( 793): standardized name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:435 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:435 Debug( 821): standardized common name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:435 Debug( 942): Check domain name pa3-vpn-gateway.somecompany.com versus CN anme pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:435 Debug( 905): Cert pa3-vpn-gateway.somecompany.com name check succeeded
(T17360) 08/02/17 10:44:33:435 Debug(5157): Failed to verify gateway pa3-vpn-gateway.somecompany.com's server certificate using trusted root CA of portal configuration.
(T17360) 08/02/17 10:44:33:435 Debug(5162): disconnect ssl.
(T17360) 08/02/17 10:44:33:435 Debug(1197): SSL3 alert write:warning:close notify
(T17360) 08/02/17 10:44:33:435 Debug(2239): GetClientIpForGateway: bUseIpv6 is 0
(T17360) 08/02/17 10:44:33:435 Debug(2280): GetClientIpForGateway pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:435 Info (2331): Gateway: pa3-vpn-gateway.somecompany.com, client IP: 10.172.208.119
(T17360) 08/02/17 10:44:33:435 Debug(2754): Pre-login gateway...
(T17360) 08/02/17 10:44:33:435 Debug( 78): pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T17360) 08/02/17 10:44:33:436 Info (1331): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T17360) 08/02/17 10:44:33:436 Debug(7582): File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T17360) 08/02/17 10:44:33:436 Debug( 408): Found ipv4 default route
(T17360) 08/02/17 10:44:33:436 Debug( 48): WSAGetLastError() returns 10035
(T17360) 08/02/17 10:44:33:456 Error(1128): Failed to X509_LOOKUP_load_file
(T17360) 08/02/17 10:44:33:456 Debug( 296): Open_SSL_connection: subject '/C=AU/O=somecompany Pty Limited/OU=PA/CN=pa3-vpn-gateway.somecompany.com'
(T17360) 08/02/17 10:44:33:456 Debug( 300): Open_SSL_connection: issuer '/C=AU/O=somecompany Pty Limited/OU=PA/CN=vdcPAGlobalProtectCA'
(T17360) 08/02/17 10:44:33:456 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:456 Debug( 793): standardized name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:456 Debug( 731): StandardizeIpv6Format host=pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:456 Debug( 821): standardized common name is pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:456 Debug( 942): Check domain name pa3-vpn-gateway.somecompany.com versus CN anme pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:456 Debug( 905): Cert pa3-vpn-gateway.somecompany.com name check succeeded
(T17360) 08/02/17 10:44:33:456 Debug(1197): SSL3 alert write:warning:close notify
(T17360) 08/02/17 10:44:33:456 Debug(7631): CheckServerCert() returns 4098
(T17360) 08/02/17 10:44:33:456 Debug(7704): Need to check gateway cert for pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:456 Debug( 865): PrepareRequest...
(T17360) 08/02/17 10:44:33:456 Debug( 873): WinHttpOpenRequest...
(T17360) 08/02/17 10:44:33:456 Debug( 441): CPanHTTPSession::PostRequest: WinHttpSendRequest...
(T17360) 08/02/17 10:44:33:460 Debug( 892): error code=12186(00002f9a)
(T17360) 08/02/17 10:44:33:460 Error(1000): PostRequest failed with error code 12186.
(T17360) 08/02/17 10:44:33:460 Debug(2837): Login to gateway (null) pa3-vpn-gateway.somecompany.com without ipv6
(T17360) 08/02/17 10:44:33:460 Debug(3031): Failed to pre-login to the gateway pa3-vpn-gateway.somecompany.com
(T17360) 08/02/17 10:44:33:460 Error(2640): Failed to retrieve info from gateway pa3-vpn-gateway.somecompany.com.
(T17360) 08/02/17 10:44:33:460 Debug(2015): close WinHttp close handle.
(T17360) 08/02/17 10:44:33:460 Debug(2650): returns FALSE.
(T17360) 08/02/17 10:44:33:460 Debug(4629): Set state to Discovery complete
(T17360) 08/02/17 10:44:33:460 Debug( 439): DiscoverInternal: retry count remain=-1, 1 gateway(s) to be retried for next round.
(T17360) 08/02/17 10:44:33:460 Error(3699): NetworkDiscoverThread: failed to discover internal network.
(T17360) 08/02/17 10:44:33:460 Debug(3702): case 3. user-logon mode, internal gateways are configured, internal host detection is configured, device is at internal network but cannot connect to any of the internal gateways
(T17360) 08/02/17 10:44:33:460 Debug(4629): Set state to Discovery complete
(T17360) 08/02/17 10:44:33:461 Debug(3726): Internal network discovery failed. Tunnel is in disconnected status.
(T17360) 08/02/17 10:44:33:461 Debug(3813): NetworkDiscoverThread: m_nPortalStatus is 2, m_bHasLoggedOnGateway is 0
(T17360) 08/02/17 10:44:33:461 Debug(3815): NetworkDiscoverThread: ((PORTAL_CACHED_CONFIG == m_nPortalStatus) && !m_bHasLoggedOnGateway)
(T16652) 08/02/17 10:44:35:424 Error( 457): getaddrinfo failed with error 11002, This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.
(T16652) 08/02/17 10:44:35:424 Error( 43): Connect to captive portal clients3.google.com:80 Failed
(T16652) 08/02/17 10:44:35:424 Debug(3301): DetectCaptivePortal: captive portal is not detected for CP server index = 0. iStatus = 0
(T16652) 08/02/17 10:44:35:427 Error( 457): getaddrinfo failed with error 11002, This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.
(T16652) 08/02/17 10:44:35:427 Error( 43): Connect to captive portal captive.apple.com:80 Failed
(T16652) 08/02/17 10:44:35:427 Debug(3301): DetectCaptivePortal: captive portal is not detected for CP server index = 1. iStatus = 0
(T16652) 08/02/17 10:44:35:427 Debug(3452): CaptivePortalDetectionThread: Didn't detect captive portal currently, and bCaptivePortalDetectedOnce=(0).
(T16652) 08/02/17 10:44:35:427 Debug(3359): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
(T4124) 08/02/17 10:44:37:667 Debug( 324): PanGpHipMp.exe exit for checking misssing patches.
(T4124) 08/02/17 10:44:37:668 Debug( 387): CheckHipMissingPatchInOtherProcess(): exits.
(T4124) 08/02/17 10:44:37:668 Debug( 474): Hip missing patch checking duration is 9

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