GlobalProtect Update failure - from 2.0.0 to any higher version

[Eugene_Alejandro]

Hi everyone,

My current GP Client version is v2.0.2 and we need to update to v4.0.0. Apparently, whenever i tried to download (via Device -> GlobalProtect Client), i always get this error message below, no matter what version of GP Client i try.

I checked via CLI to get more details about the failure, but it pretty much gave the same context:

I was able to update my WildFire content subsequently, so I am not so sure what could be the issue here.

My current PAN-OS version is 7.0.9 (in which plans are also in place to update this to 8.0 or lower)

Have anyone encountered the same issue? Please share your thoughts and/or how did you resolve this one?

Thank you.

[gefuchs · Accepted solution]

I've had downloads fail like that before

I always do a  "Check now" before trying the download.

 Greg

[BPry · Accepted solution]

@Eugene_Alejandro,

Attempt to check for updates prior to doing the actual download. What is your hardware, and what GP are you actually trying to download? 

[Eugene_Alejandro]

thank you @BPry & @gefuchs 

I now have another issue, hoping that you can also help me with it.

Please go to this link where I asked my question.

https://live.paloaltonetworks.com/t5/Learning-Articles/How-to-Allow-a-Single-Facebook-YouTube-or-Twi...

Basically, Video-Streaming in general as a category is blocked in our company and i need to unblock a specific youtube video.

I have already allowed the below URLs in  my Custom URL category and inside my URL Filtering profile, but i cant still allow this single youtube video.

anything else to add on top of these URLs or anything in general that i need to do?

*.youtube.com/crossdomain.xml

*.youtube.com/embed/video_ID

*.youtube.com/get_video_info

*.youtube.com/player_204

*.youtube.com/ptracking

Thank you all.