GlobalProtect VPN gives error until I repair client. Why?

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Highlighted
L1 Bithead

GlobalProtect VPN gives error until I repair client. Why?

Hello,

After covid, we started to work from home. But my problem is, I have to repair client whenever I restart my computer. Otherwise, It stucks in this screen until I repair it.

 

Screenshot_1.jpg

 

Log says, "(T2668) 04/05/20 15:07:07:396 Debug( 268): CPanSocket::onConnect - return error code = 10049."

Honestly, I have no idea what problem is. 

 

Untitled.png

Highlighted
L3 Networker

Re: GlobalProtect VPN gives error until I repair client. Why?

Hi,

 

Can you explain what you mean by repairing the client? Is the portal reachable? 

Highlighted
L1 Bithead

Re: GlobalProtect VPN gives error until I repair client. Why?

Hi

Yes, portal is reachable. As far as I can see that I got some kind of error that blocks my client to connect to portal.

I have globalprotect.msi file, I just right click it and select repair. It repairs something than requires restart, after that everything works until next restart. I've been working like this for 2 weeks. 

Highlighted
L3 Networker

Re: GlobalProtect VPN gives error until I repair client. Why?

Once you restart and GlobalProtect is 'repaired', do you know when it stops working?

Highlighted
L2 Linker

Re: GlobalProtect VPN gives error until I repair client. Why?

Hello,

 

Looking at the socket error, I believe that the GP agent isn't able to establish connect to PanGPS services on TCP 4767 as outlined in:

Link .

 

Did you try checking your local machine if this port is being listened? If you don't see it, you may have to re-install your GP on your machine.

 

It would be handy if you can share the truncated portion of your PanGPS logs as well..

 

Thank you.

Highlighted
L1 Bithead

Re: GlobalProtect VPN gives error until I repair client. Why?

Yes, after restart, it stops working. I disconnect several times in a day without restart and i can reconnect again. When I restart my computer, it fails.

Highlighted
L3 Networker

Re: GlobalProtect VPN gives error until I repair client. Why?

Are you also running any scripts upon restarting your computer? 

 

Can you share PanGPS truncated logs? 

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