GlobalProtect, Working from Home, Prisma Access and Covid-19

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GlobalProtect, Working from Home, Prisma Access and Covid-19

Community Team Member

To all, 

Just wanted to post a message about the Hot Topic right now, which is Covid-19. 

With all of this going around, everybody's health and safely is the utmost concern. Keeping your hands clean, washing your hands (A LOT), using hand sanitizers, and stop touching your face (I see you doing it now).

 

One of the things that is happening all over the place is telecommuting. Just like being safe in the real world, a VPN is a necessity when doing your work online. Palo Alto Networks has a couple of products that can help keep you secure online, which are GlobalProtect and Prisma Access.

 

GlobalProtect is the built-in VPN solution for our Strata (firewall) suite.

Prisma Access is our globally distributed cloud service that can automatically scale when your need increases. 

One of the advantages of using Prisma Access is that you do not need to deploy any new hardware to expand your capacity.

 

For GlobalProtect, our sales staff is available is to help your need for more hardware capacity.

For Prisma Access, we are offering free accelerated deployment and on-boarding of remote users.

Also, for any existing Prisma Access customers, we will be giving additional capacity to address increased usage at no additional cost for 90 days.

 

This is meant as a reminder for everyone that we have products to keep you secure.

Please send an email if you have any questions about increasing capacity to the following address:

rapid-response@paloaltonetworks.com

 

More Information:

Palo Alto Networks CEO, Nikesh Arora has put out a blog about this subject here:

Securely Connect and Scale Remote Workforces

 

For a list of Configuration and Troubleshooting articles, please see the GlobalProtect Resource List here:

GlobalProtect Resource List on Configuring and Troubleshooting

 

For any questions about licensing, please review GlobalProtect License requirements here:

GlobalProtect Licensing

 

Please check my Blog about this with more information, links and even videos here:

GlobalProtect and Prisma Access during COVID-19

LIVEcommunity team member
Stay Secure,
Joe
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43 REPLIES 43

Community Team Member

@mike.pochan 

Please open a case with support on this issue, as we want to help ensure that there are not any performance issues with Prisma Access.

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Stay Secure,
Joe
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Palo Alto Networks Guru

Can we implement QoS for globalprotect sessions

@jdelio I seem to cant access the link with either live or support account

https://paloaltonetworks.my.salesforce.com/kA10g000000ClkB?srPos=1&srKp=ka1&lang=en_US

Community Team Member

@raji_toor 

Sorry for that, please try this link instead..

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

 

fixing the other link now.

LIVEcommunity team member
Stay Secure,
Joe
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Palo Alto Networks Guru

Community Team Member

@raji_toor 

To answer your question about QoS and GlobalProtect.. Yes, you can.

 

Here is a link to a Learning Happy Hour that talks about Throttling with QoS

https://live.paloaltonetworks.com/t5/Learning-Happy-Hour-Articles/Throttle-Bandwidth-Hogs-Using-QoS-...

 

The only note that I can help add about GP and QoS is:

When an interface that is part of an existing QoS configuration is later configured to be part of a tunnel configuration (IPSec, GlobalProtect, etc.), the Palo Alto Networks device expects QoS to be applied to the tunnel traffic. Apply the default/custom QoS profile to the tunnel traffic.

 

I hope this helps.

 

 

LIVEcommunity team member
Stay Secure,
Joe
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Community Team Member

Just wanted everyone to know that we have created a brand new area on the LIVEcommunity, it is the Covid-19 Response Center. 

It is hard to miss it once you are on the LIVEcommunity, just look at the top Navigation, and you will see "COVID-19 Response Center" or you can click here:

https://live.paloaltonetworks.com/t5/COVID-19-Response-Center/ct-p/COVID-19_Response_Center

 

We have worked hard to combine a lot of great resources to help answer your common GlobalProtect and Prisma Access questions.

 

Be sure to check it out if you haven't already.

LIVEcommunity team member
Stay Secure,
Joe
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L0 Member

Hi Team,

Can we can achieve remote vpn load balancing while using global protect on palo alto....if yes,can we add firewalls in a cluster to increase support to increased users...how can we do this between firewalls are different sites

Community Team Member

@sumitsingh14 

Please allow me to respond.. 
1. HA is for redundancy, not for adding capacity.

2. In a Single Gateway instance, there is no balancing of the GP traffic. As one client will connect to a gateway.

Taking that a step further, You can setup multiple gateways. When the client connects to the one portal and downloads the list of gateways, the client then connects to the gateway that responds the fastest. So sort of load balancing depending on load and response time.

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Joe
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