GlobelProtect cached Portal

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GlobelProtect cached Portal

L3 Networker

I have multiple PaloAlto for diverent Customers. My Problem with GlobalProtect is that i often change the portal.

Now when i enter my credentials they just disapear and the clients connects anyway with the message

Using Cached Portal.

How can i delete this information? I allready Uninstalled the Client..but after reinstall it uses again the Cache!

Since i allready delete den panportal.cfg I want to know if the information is hidden in the registry?

1 ACCEPTED SOLUTION

Accepted Solutions

L5 Sessionator

During normal uninstallation, the last connected portal address and saved encrypted user credential are still stored in registry.

To completely remove any trace of GlobalProtect, it is best to remove the following registry keys:

HKEY_LOCAL_MACHINE\Software\Palo Alto Networks\GlobalProtect

HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect

Upgrading the GP Agent to 1.1.6 would be a recommended since it has a fix to cached user issue.

-Ameya

View solution in original post

1 REPLY 1

L5 Sessionator

During normal uninstallation, the last connected portal address and saved encrypted user credential are still stored in registry.

To completely remove any trace of GlobalProtect, it is best to remove the following registry keys:

HKEY_LOCAL_MACHINE\Software\Palo Alto Networks\GlobalProtect

HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect

Upgrading the GP Agent to 1.1.6 would be a recommended since it has a fix to cached user issue.

-Ameya

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