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09-02-2012 11:48 PM
I have multiple PaloAlto for diverent Customers. My Problem with GlobalProtect is that i often change the portal.
Now when i enter my credentials they just disapear and the clients connects anyway with the message
Using Cached Portal.
How can i delete this information? I allready Uninstalled the Client..but after reinstall it uses again the Cache!
Since i allready delete den panportal.cfg I want to know if the information is hidden in the registry?
09-03-2012 05:06 PM
During normal uninstallation, the last connected portal address and saved encrypted user credential are still stored in registry.
To completely remove any trace of GlobalProtect, it is best to remove the following registry keys:
HKEY_LOCAL_MACHINE\Software\Palo Alto Networks\GlobalProtect
HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect
Upgrading the GP Agent to 1.1.6 would be a recommended since it has a fix to cached user issue.
-Ameya
09-03-2012 05:06 PM
During normal uninstallation, the last connected portal address and saved encrypted user credential are still stored in registry.
To completely remove any trace of GlobalProtect, it is best to remove the following registry keys:
HKEY_LOCAL_MACHINE\Software\Palo Alto Networks\GlobalProtect
HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect
Upgrading the GP Agent to 1.1.6 would be a recommended since it has a fix to cached user issue.
-Ameya
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