GP 5.2.5 PANGPS crash when waking from ModernStandby
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GP 5.2.5 PANGPS crash when waking from ModernStandby

L1 Bithead

We have been seeing this over the last few weeks.  Here is the sequence of events when the crash takes place.

 

(EDIT) Crash occurred at 13:01:24 , which is after this line: 

(P6096-T15724)Info ( 374): 03/29/21 13:01:23:463 tunnel to 63.240.97.1 connected

 

This happens only after the computer wakes from modern standby.  And it doesn't happen every time, but often.  We have about 8 crashes per laptop over the course of 1 month.

 

I have confirmed the exact same sequence of events on at least 10 machines, varying model.  Windows 10 1909 64bit is the OS version.

 

(P6096-T6100)Info ( 392): 03/29/21 13:01:23:400 Received powersetting change event
(P6096-T6100)Debug(15045): 03/29/21 13:01:23:400 Wakeup from modern standby
(P6096-T15724)Debug(15120): 03/29/21 13:01:23:400 Waked up from modern standby
(P6096-T15724)Debug( 166): 03/29/21 13:01:23:400 Trying to do ipsec connection to 63.240.97.1[4501]
(P6096-T15724)Debug( 487): 03/29/21 13:01:23:400 socket send buffer old size is 65536
(P6096-T15724)Debug( 511): 03/29/21 13:01:23:400 socket send buffer new size is 3145728
(P6096-T15724)Debug( 563): 03/29/21 13:01:23:432 Network is reachable
(P6096-T15724)Info ( 178): 03/29/21 13:01:23:438 Connected to: 63.240.97.1[4501], Sending keep alive to ipsec socket...
(P6096-T15724)Info ( 216): 03/29/21 13:01:23:463 Connected ipsec to 63.240.97.1(4501)
(P6096-T15724)Info ( 374): 03/29/21 13:01:23:463 tunnel to 63.240.97.1 connected
(P2556-T14128)Info (1785): 03/29/21 13:02:25:511 Old registry setting Prelogon is copied to new location. Old setting is deleted.
(P2556-T14128)Info ( 392): 03/29/21 13:02:25:513 Received powersetting change event
(P2556-T14036)Info ( 156): 03/29/21 13:02:25:652 DRBG selftest: PASSED
(P2556-T14036)Info ( 156): 03/29/21 13:02:26:155 ####################### Start PanGPS service (ver: 5.2.5-66) #######################
(P2556-T14036)Info (1708): 03/29/21 13:02:26:159 Enumerate session: user domain\username logs in on session 1
(P2556-T14036)Debug( 893): 03/29/21 13:02:26:175 PreviousDNSInfo doesn't exist, no need to restore
(P2556-T14036)Debug(5755): 03/29/21 13:02:26:175 Proxy is not disabled before, no need to restore
(P2556-T14036)Debug( 64): 03/29/21 13:02:26:515 Virtual interface driver is initialized
(P2556-T14036)Debug( 115): 03/29/21 13:02:26:515 Get shared translate length 24
(P2556-T14036)Info ( 789): 03/29/21 13:02:26:515 Computer name is computername, OS version is Microsoft Windows 10 Enterprise , 64-bit
 
Is anyone else seeing this?
1 REPLY 1

Cyber Elite
Cyber Elite

@TANielsenBest

You're running into GPC-12356, which is fixed in the hot fix update 5.2.5-c86

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