General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Certificate error on GP access

Dear Team,

I am facing the issue certificate error while accessing the GP portal. below is the screenshot.

Below is the troubleshooting steps:-

Generated a new self-signed certificate and apply in SSL/TLS.

Same certificate export and configure in the m

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Resolved! External Dyanmic List Issue

We are planning to feed our Firewall with new EDL. This EDL using client Authentication with SSL certificate. I already imported the CA and Intermediate Certificate and created Cert Profile. the issue is URL error access... I checked the traffic and

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Wildfire categorizing as cat=THREAT but not sure why? How to update FPs?

Hi everyone,

Apologies in advance if this has been asked, but this is my first post re: Wildfire.

We receive e-mail alerts via our SIEM when something is categorized as malicious from our PA device, but I noticed that all that is listed within the pay

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Resolved! Past PAN-OS version

Hi Community,

Is there a way to find out all the PAN-OS versions which were uploaded, installed and executed on a Palo Alto firewall in the past?

Guess this information is hidden somewhere on the TSF but have been unable to find where it´s stored.

Th

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Resolved! Content Update Issue

Hello,

I am trying to update my OSS PA but am receiving an error of "failed to update content with following message encfilesize." I have tried different content versions and the result is the same. The contents are transferred to the PA via SCP.

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Voice Call Signalling Issues - Hold, Transfer, Call Pick-up all randomly fail

At a handful of locations when someone calls in and the staff go to pick-up the call it does not pick-up and continues to ring on other phones in the office. When they place someone on hold, sometimes it does not come off hold and they call is droppe

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Unencrypted HTTP basic authentication not flagged as a risk/threat?

I was doing a side-by-side comparison of various IDS/IPS sensors, including an inline Suricata sensor, as well as my PAN firewall. Suricata throws an alert if it detects that an HTTP Basic Authentication event crosses the sensor over an unencrypted c

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Resolved! Rule exceptions based on the src & dst zones

Dear all,

Just wondering if there is a way to add exceptions to a rule based on the source and destination zone rather than the IPs itself?

Regards

Master Key Deployment from Panorama

Has anyone deployed a new master key from Panorama to an HA pair? Following the process at https://docs.paloaltonetworks.com/panorama/9-1/panorama-admin/manage-firewalls/manage-the-master-key-from-panorama.html it doesn't mention anything about HA.

P

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Resolved! How to disable config sync in a HA pair?

Hello,

I'am using to PAN devices in a HA pair, and i want to make some changes on one and not on the other before doing a switchover. Can i disable only config synchronisation and let all the other HA functionality up?

Regrds.

Panorama - logs displayed for some firewalls are almost 20 hours old

Panorama 9.1.2 VM

Both firewalls running 9.1.2 and forwarding logs to Panorama. For one firewall the logs in Panorama are current. For the other they are over 19 hours old for the traffic logs. There is a third firewall where Panorama shows logs m

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certificate profile

Hi

I want to use/setup a certificate profile for use with an EDL.

The site - internal running minemeld. has multiple int CA.

So for the profile, do I add only the last int CA or all of them.

How does certificate profile work will it say okay if any cer

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User ID to IP Mapping : limit

Dear Team,

Can i make Limit on User-ID to Map with only One IP address after configuring AD integration

Thanks

Resolved! Panorama receiving logs but not showing in GUI

As the title says, Panorama receives logs just fine but will not show them in the GUI.

I noticed this today. Disks shows unavailable in panorama but in the CLI they're fine.

Unable to send email alerts

I am trying to setup my PA to send email alerts, however when I try sending a test email I receive the following message "Failed to send email to gateway". I am using an SMTP relay server to relay emails from the PA to O-365. Does anyone have any re

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Discussions

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

Ensuring a Safe and Secure Community: How You Can Help

Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource