GP 5.2.5 PANGPS crash when waking from ModernStandby

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

GP 5.2.5 PANGPS crash when waking from ModernStandby

L2 Linker

We have been seeing this over the last few weeks.  Here is the sequence of events when the crash takes place.

 

(EDIT) Crash occurred at 13:01:24 , which is after this line: 

(P6096-T15724)Info ( 374): 03/29/21 13:01:23:463 tunnel to 63.240.97.1 connected

 

This happens only after the computer wakes from modern standby.  And it doesn't happen every time, but often.  We have about 8 crashes per laptop over the course of 1 month.

 

I have confirmed the exact same sequence of events on at least 10 machines, varying model.  Windows 10 1909 64bit is the OS version.

 

(P6096-T6100)Info ( 392): 03/29/21 13:01:23:400 Received powersetting change event
(P6096-T6100)Debug(15045): 03/29/21 13:01:23:400 Wakeup from modern standby
(P6096-T15724)Debug(15120): 03/29/21 13:01:23:400 Waked up from modern standby
(P6096-T15724)Debug( 166): 03/29/21 13:01:23:400 Trying to do ipsec connection to 63.240.97.1[4501]
(P6096-T15724)Debug( 487): 03/29/21 13:01:23:400 socket send buffer old size is 65536
(P6096-T15724)Debug( 511): 03/29/21 13:01:23:400 socket send buffer new size is 3145728
(P6096-T15724)Debug( 563): 03/29/21 13:01:23:432 Network is reachable
(P6096-T15724)Info ( 178): 03/29/21 13:01:23:438 Connected to: 63.240.97.1[4501], Sending keep alive to ipsec socket...
(P6096-T15724)Info ( 216): 03/29/21 13:01:23:463 Connected ipsec to 63.240.97.1(4501)
(P6096-T15724)Info ( 374): 03/29/21 13:01:23:463 tunnel to 63.240.97.1 connected
(P2556-T14128)Info (1785): 03/29/21 13:02:25:511 Old registry setting Prelogon is copied to new location. Old setting is deleted.
(P2556-T14128)Info ( 392): 03/29/21 13:02:25:513 Received powersetting change event
(P2556-T14036)Info ( 156): 03/29/21 13:02:25:652 DRBG selftest: PASSED
(P2556-T14036)Info ( 156): 03/29/21 13:02:26:155 ####################### Start PanGPS service (ver: 5.2.5-66) #######################
(P2556-T14036)Info (1708): 03/29/21 13:02:26:159 Enumerate session: user domain\username logs in on session 1
(P2556-T14036)Debug( 893): 03/29/21 13:02:26:175 PreviousDNSInfo doesn't exist, no need to restore
(P2556-T14036)Debug(5755): 03/29/21 13:02:26:175 Proxy is not disabled before, no need to restore
(P2556-T14036)Debug( 64): 03/29/21 13:02:26:515 Virtual interface driver is initialized
(P2556-T14036)Debug( 115): 03/29/21 13:02:26:515 Get shared translate length 24
(P2556-T14036)Info ( 789): 03/29/21 13:02:26:515 Computer name is computername, OS version is Microsoft Windows 10 Enterprise , 64-bit
 
Is anyone else seeing this?
1 REPLY 1

Cyber Elite
Cyber Elite

@TANielsenBest

You're running into GPC-12356, which is fixed in the hot fix update 5.2.5-c86

  • 1805 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!