GUI not working with Internet Explorer 11

[SJB]

Has anyone been able to get the GUI to work on Internet Explorer 11?

[hheck]

I'm using the PA-500 with PAN-OS 6.0.1. I work exclusively with IE 11, and have not had any issues. What's the exact problem you are having? Are you on an older version of PAN-OS?

[HULK · Accepted solution]

Hello Sjb,

1. There is a problem in Internet Explorer 11 native mode compatibility issues with WebGUI.

2.  IE 11: WebGUI shows blank blue screen after logging in in few 4.1.X version ( it's a known issue and should be fix in 6.0.x)

Could you please let us know PAN model, PAN OS version..?

Thanks

[SJB]

Thank you both for confirming the issue is not unique to us and is our version of PAN OS, I tried a lot of searching on the support portal and found issues listed with older IE versions but little on 11 either way.  I have PAN OS 5.0.4 and get the blue screen after signing in exactly as you describe Hulk.  We are going to look at upgrading to 6.x soon.

Thanks again

[netslh]

Best way around that is in IE 11 go to >>>>Tools>>>Compatibility View Settings >>>> then add the IP of the Pan device while logged into the blank blue screen. Once IP is added it will then display.   I ran into this when I upgraded to IE 11 and running PAN O/S 5.0.10

[JDominguez]

I had this same blue screen issue using IE! The PAN FW was running 5.0.11

I just used a different browser (Google's Chrome). It worked fine with a different browser.