- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
01-10-2024 01:57 AM
Hi Good day,
Our client received two Palo Alto units, including an HSCI cable. However, they noticed that the HSCI cable is not functioning. When they connect it to the HSCI port, the LED port does not light up. However, when using a normal SFP with fiber, there is no problem. Is there any solution that can help us, or should they proceed with the RMA process?
01-10-2024 06:05 AM
What PAN-OS version? I'm not positive, but I thought there might have been a bug regarding HSCI. The specifics about the bug I don't really recall, but if we know the PAN-OS version the known issues can be looked at to see if there's a matching bug.
01-10-2024 07:46 AM
As per checking current version running is 11.0.0. Firewall model is PA 1410
01-21-2024 02:23 PM
Hi I am running into same issue. Port is connected but shows status as unknown.
Name: hsci, ID: 8
Link status:
Runtime link speed/duplex/state: unknown/unknown/unknown
Configured link speed/duplex/state: auto/auto/auto
Thanks
01-22-2024 05:18 AM
I have PA 3410 which is running 11.0.3 when we check DAC on HSCI port and data port is not working port not blinking but its detected when we run show command on CLI (vendor-name: Amphenol ,
vendor-part-number: NDCCDD-0005). but normal Fiber cable is working for both port light are blinking. Kindly advise.
01-22-2024 05:18 AM
Are you using DAC cable ? Which PanOs and hardware?
01-22-2024 07:30 AM
@NazrulHaqim wrote:
As per checking current version running is 11.0.0. Firewall model is PA 1410
Looking at the release notes this might be pretty close to what you're seeing:
Also looks like 11.0.3h3 fixes the HSCI problem:
01-22-2024 07:33 AM
You can see my recent post it looks like there's a published bug specifically for the 1400 series. So at face value it shouldn't effect the 3400, but anytime a vendor says it "only effects "X" hardware type" I get a little suspicious that maybe other hardware version could still be impacted.
Maybe try running the 11.0.3h3 code and see if that fixes the issue?
01-23-2024 09:50 PM
Thanks brandon. We have upgraded to the said version but no luck. Raised the RMA for the cable. I will test once it arrives.
02-07-2024 01:22 AM
Hi KhaleelE,
Did you use this DAC cable : PAN-SFP-PLUS-CU-5M for HSCI port ?
02-08-2024 09:24 PM
yes. we are using DAG cable and running version 11.0 without any hotfix.
02-09-2024 02:06 AM
Hi kunal.shahasuno ,
Do you still have the issue even if DAC calble is provided by Palo Alto (PAN-SFP-PLUS-CU-5M) ?
02-09-2024 03:10 AM
yes Still the HA2 port is down
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!