03-14-2013 09:24 AM
03-19-2013 07:41 AM
Well, support wasn't much help. I was told to use the default admin username and password. That did not work.
I was able to change the admin password by changing the phash value for the admin user in every xml file I could find. Probably not a supported way of doing things, but I got back in.
If a panorama password recovery tool doesn't exist, maybe PaloAlto can try this and give me some credit.
03-14-2013 09:32 AM
What version is your Panorama VM running?
03-14-2013 09:36 AM
5.0.2
I should have included it.
03-14-2013 09:54 AM
Are you setup with just local accounts or are you also using authentication through RADIUS/Kerberos/LDAP?
03-14-2013 10:59 AM
Just local accounts.
03-14-2013 12:14 PM
This would be the first time I've heard of local accounts being locked out. Are you able to log in at the console?
At any rate, I would report this to Palo Alto Support.
03-19-2013 07:28 AM
Thanks for help.
03-19-2013 07:41 AM
Well, support wasn't much help. I was told to use the default admin username and password. That did not work.
I was able to change the admin password by changing the phash value for the admin user in every xml file I could find. Probably not a supported way of doing things, but I got back in.
If a panorama password recovery tool doesn't exist, maybe PaloAlto can try this and give me some credit.
03-19-2013 09:46 AM
Hmm, how were you able to alter the PHASH if you could not log into the Panorama?
03-19-2013 10:08 AM
What XML files are you referring to and where are they located?
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