Has anyone gotten around being locked out of Panorama?
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Has anyone gotten around being locked out of Panorama?

Not applicable

It appears that my passwords no longer work to get logged into Panorama.  It did have an unexpected shutdown and now I cannot login.  I found this: but it has been a few days since I restarted again.

Any other suggestions?

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Well, support wasn't much help.  I was told to use the default admin username and password.  That did not work.

I was able to change the admin password by changing the phash value for the admin user in every xml file I could find.  Probably not a supported way of doing things, but I got back in.

If a panorama password recovery tool doesn't exist, maybe PaloAlto can try this and give me some credit.  :smileywink:

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16 REPLIES 16

L4 Transporter

What version is your Panorama VM running?

5.0.2

I should have included it.

L4 Transporter

Are you setup with just local accounts or are you also using authentication through RADIUS/Kerberos/LDAP?

Just local accounts.

This would be the first time I've heard of local accounts being locked out. Are you able to log in at the console?

At any rate, I would report this to Palo Alto Support.

Thanks for help.

Not applicable

Well, support wasn't much help.  I was told to use the default admin username and password.  That did not work.

I was able to change the admin password by changing the phash value for the admin user in every xml file I could find.  Probably not a supported way of doing things, but I got back in.

If a panorama password recovery tool doesn't exist, maybe PaloAlto can try this and give me some credit.  :smileywink:

View solution in original post

Hmm, how were you able to alter the PHASH if you could not log into the Panorama?

What XML files are you referring to and where are they located?

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