I am spinning up a new 820 HA pair and on my last site I am getting an error when downloading the OS and dynamic updates. The other site work fine. I am getting the following error:
Can any one help me out here? Im on 9.0.4 trying to go to 9.1.4
If you manually downloaded and uploaded the software, then I am presuming the uploading (and subsequent) rebooting of the FW now puts you at the 9.1 (or whatever version).
I have "presumptions made":
This a new install.
You have a mgmt IP/mask/default GW and that is confirmed.
You are using a public (for testing purposes) DNS of 220.127.116.11 or 18.104.22.168
The mgmt port is not connected to the network via a vlan (meaning the mgmt network is not a vlan network), so all traffic, from mgmt port to Internet is untagged.
As this is a new site, what troubleshooting has been performed to confirm this is NOT a network related issue, preventing the updates/downloads?
In order for you to properly troubleshoot this, clear all system logs from the FW (blank slate). Next you will need to do a tcpdump on the management interface, while you attempt to do the download of software. After this, you will go to the support area of the FW and run a tech support file. This will capture all of your configurations/files/settings/logs, etc. Finally, it is recommended to open a web case with TAC, with all the files I have described, and let TAC assist you towards resolution.
Please advise us as to what you find.
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