Hostname used for logon

[cdamore]

I have a customer that is trying to use the hostname when browsing to the Palo to logon. They get to the logon page just fine, but after they enter their credentials and hit enter, the page goes to grey and just sits there. If the customer used the management IP address to logon, everything works just fine.

Any suggestions as to what is causing this?

Thank you,

[rmonvon]

Can you have the customer try from a different browser type like Chrome, Firefox.  Also, check popup blocking that may block the warning popup window.  Thanks.

[Anon1]

Hi, for intranet pages the Internet Explorer uses the compatibility mode, which causes the blank page. When you use the IP address, the browser does not recognize it as an intranet page and does not use compatibility mode.

When you disable compatibility mode in Internet Explorer it works. See also this thread:

Internet Explorer 9 not working with PANOS 5.0