How to disable Telemetry?

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How to disable Telemetry?

L6 Presenter

How do you actually disable this new cloud telemetry?

 

Last week I performed a PANOS update on my cloud NGFW firewalls and telemetry was forced on. The blurb in the firewall says to visit Hub->TenantManagement or Hub->StrataCloudManager->Settings->Tenant, neither of which exist as a path. The built-in PANOS documentation page says nothing about cloud telemetry. The PA TechDocs documentation page (which has no table of contents entry for disabling) says go to Hub->CommonServices->TenantManagement->TelemetryBar->Actions->TelemetryInformation->Disable, which also doesn't exist.

 

The only thing that does exist seems to be Hub->CommonServices->Products->Telemetry->Actions->TelemetryInformation->TelemetryTier->Disabled, but this seems to do nothing to actually disable telemetry on the cloud NGFW. Now my hardware NGFWs are popping up messages that cloud telemetry is going to be forced on there as well, again with an invalid path to manage settings.

2026-10-13_095412.png

 

How do you disable this crap?

3 REPLIES 3

Community Team Member

Hi @Adrian_Jensen ,

 

Documentation I can access internally also point to Hub -> Common Services > Tenant Management , but then point to -> Tenant Service Group (TSG) -> Telemetry settings within TSG view -> Actions -> Telemetry Information.

LIVEcommunity team member
Stay Secure,
Jay
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L6 Presenter

Hi @JayGolf

 

Tenant* never appears anywhere in my Hub or CSP views.  I have found one tiny little note in the documentation under Tenant Management that says:

If you have a single tenant environment, you will see Products instead. The steps are the same.

https://docs.paloaltonetworks.com/strata-cloud-manager/subscription-and-tenant-management/manage-mul...

 

So it seems as though all the documentation for this feature have been written as though the end user of the NGFW is not the administrator, a third-party centralized vendor is. Even so, when disabling Telemetry, it is still active on the NGFW.

 

Path to disable telemetry for normal administrators:

2026-10-20_123010.png

2026-10-20_123029.png2026-10-20_123108.png2026-10-20_123611.png

 

Yet Telemetry does not get disabled (been over 2 weeks since disabling in the Hub):2026-10-20_123719.png

 

 

L0 Member

Same issue on our side. Telemetry is disabled in HUB but not disabled directly on our PA 220.
Doc is not very helpful as its not working as intended.
Disable Device Telemetry

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