How to make suspended device functional from other peer

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to make suspended device functional from other peer

L4 Transporter

Hello,

 

We were attempting a firmware update to HA pair. After upgrading the passive peer, we confirmed it was up and the user-id was populated and then suspended the active peer in order to update that. Unfortunately it turns out that management was only enabled on the WAN interface of the originally active peer meaning we can no longer access the suspended peer.

We’ve been able to ping it via the HA IP address and I can SSH via port 28 to the HA IP address but none of the credentials we’ve tried work.

 

Short of going on-site and physically connecting to the management port, is there any way to bring the peer out of a suspended state from the other peer?

 

Thanks in advance!

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

@FarzanaMustafa,

Unfortunately, by design, once you've suspended the firewall that's sort of it. If you could have someone physically restart the box by pulling the plug and completely power cycling the device, then HA is functional again once it comes back online. If you have someone on-site that could actually identify the proper device with certainty that might be the way to go? 

View solution in original post

1 REPLY 1

Cyber Elite
Cyber Elite

@FarzanaMustafa,

Unfortunately, by design, once you've suspended the firewall that's sort of it. If you could have someone physically restart the box by pulling the plug and completely power cycling the device, then HA is functional again once it comes back online. If you have someone on-site that could actually identify the proper device with certainty that might be the way to go? 

  • 1 accepted solution
  • 2657 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!