How to reset default WF-500?

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How to reset default WF-500?

L4 Transporter


Anyone knows how to reset WF-500 with default factory?  I tried to look it up on WildFire_Administrator_Guide.pdf, but didn't.

I also tried to use maintain mode when reboot, but WF-500 doesn't have maintain mode.




L5 Sessionator


Seem there is no command for that. but normally in your WF-500, you've got no info as it just running your file in VM then give a result. As soon as execution is done, file is not store in.

Which info would youlike to erase ?


L4 Transporter

Hello V,

I just would like to clear logs of wildfire testing in WF-500.



L4 Transporter

Hello Joy,

You should be able to factory reset the WF500 device as well. Did you try to interrupt the boot sequence to go to maint mode?

Just curious about how you are sure that WF500 doesn't have maint mode, since we have tested it.

Not sure if this will help but you can clear the system/config logs on disk by,

> clear log <tab>

config   Configuration logs

system   System logs



Not applicable

The WF-500 Appliance has somewhat similar OS command line structure and boot menu as other Palo Alto devices. Thus, there would be a 'main' option upon boot up.

These steps would help with resetting the device to factory settings :


  1. Connect the preconfigured DB-9 serial port connection cable to the portable workstation.
  2. Connect the opposite end of the DB-9 serial port connection cable to the serial port of the WF-500 appliance.
  3. Launch the preinstalled SSH software or terminal emulation application on the portable workstation and confirm there is a login prompt on screen. (A few space bar keystrokes may be necessary).
  4. Press the ‘reset’ button below the power button to reboot the device.
  5. Monitor the SSH session for the bootstrap process and ready for the option to enter ‘maint’ mode.
  6. Type ‘maint’ at the prompt to inter in to the maintenance mode.
  7. Select the “Factory Restore” option from the menu to restore the appliance.
  8. Reboot the device after the restore is complete.
  9. Disconnect the serial DB-9 serial cable connection.



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