There are so many different items to look at if you want to know how to troubleshoot UserID issues.
You can look in knowledge point for the specific issue you are facing.
What is the actual issue you are facing..
Is it a user to ip mapping issue?
Is it a LDAP group mapping issue?
Your best bet might be to call into support or open a case so we can verify the issue that you are seeing.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!