Inaccessibility of PAN-OS after Upgrade to Version 10.2.0

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Inaccessibility of PAN-OS after Upgrade to Version 10.2.0

L0 Member

After the recent upgrade of PAN-OS from version 10.1.11 to version 10.2.0 on my Palo Alto 820 device, I am facing significant issues. The appliance is not recognizing administrator credentials after the upgrade is complete.
Does anyone have any ideas?


Community Team Member

Hi @ThiagoBarbosa ,


Are you still having issues? Are you able to SSH into the device? It could be that the Palo hasn't completed initializing yet. If you ssh into the Palo, which login prompt do you see? 


(Your Model) login:

PA-HDF login:

PA-(Your Model) login:

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