Install Apps,Threat fail
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Install Apps,Threat fail

L0 Member

Hello,Team

PAN-OS:9.1.4;application and threat version downloads and installs, but never actually updates

 

I find ms.log:

=======================


2021-04-19 14:21:29.149 +0800 Error: _pan_mgmtop_content_upgrade_install_file(pan_ops_content.c:6189): error renaming olddir:/opt/pancfg/mgmt/updates/oldcontent to oldsavedir:/opt/pancfg/mgmt/updates/oldcontent.old, [Directory not empty]
2021-04-19 14:21:29.149 +0800 Error: _pan_mgmtop_content_upgrade_install_file(pan_ops_content.c:6193): error renaming curdir:/opt/pancfg/mgmt/updates/curcontent to olddir:/opt/pancfg/mgmt/updates/oldcontent, [Directory not empty]
2021-04-19 14:21:29.149 +0800 Error: _pan_mgmtop_content_upgrade_install_file(pan_ops_content.c:6197): error renaming newdir:/opt/pancfg/mgmt/updates/newcontent to curdir:/opt/pancfg/mgmt/updates/curcontent, [Directory not empty]

2021-04-19 11:59:26.199 +0800 Error: pan_get_content_release_date_by_sysd(pan_ops_content.c:1406): Failed to fetch from sysd for Content


2021-04-19 12:02:25.378 +0800 Error: _pan_dir_remove_tree(pan_fs.c:389): Error removing dir : /opt/pancfg/mgmt/updates/oldcontent.old/misc/budapest/cloudwatch with error number: 16.

2021-04-19 12:02:25.394 +0800 Error: pan_get_content_release_date_by_sysd(pan_ops_content.c:1406): Failed to fetch from sysd for GPclient
2021-04-19 12:02:25.395 +0800 Error: pan_get_content_release_date_by_sysd(pan_ops_content.c:1406): Failed to fetch from sysd for Content
2021-04-19 12:02:25.398 +0800 Error: pan_get_content_release_date_by_sysd(pan_ops_content.c:1406): Failed to fetch from sysd for WildFire
2021-04-19 12:02:25.399 +0800 Error: pan_get_content_release_date_by_sysd(pan_ops_content.c:1406): Failed to fetch from sysd for Content

====================

 

2 REPLIES 2

L2 Linker

Are you able to verify it is not due to disk space issues? (see here

 

In the above linked piece you will find a number of articles related to PANOS dynamic content install fails. Just for fun you may want to restart the management plane and related processes first (here)

NW

Hello,
If the suggested options dont work, I would recommend opening a support ticket.

 

Regards,

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