Intermittent User-ID with eDirectory

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Intermittent User-ID with eDirectory

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We're on a PA2050, v4.0.5 using eDirectory Agent 3.1.2 (Windows 2008 srvr) connected to two eDirectory servers v.8.8.5.

Users are being identified on the PA, but not all packets or sessions are showing a userid.

If I filter a single busy source IP in the traffic log, over the span of a couple of seconds I might see 80% of packets with the 'SourceUser' identified and the remainder blank. (varies)

The effect of this is that if we try to enforce a rule to block unauthenticated users, internet access becomes unreliable for many users on the network.

The system log shows the PA connecting to LDAP source every 120s as configured.

Any ideas? Thanks.

3 REPLIES 3

L6 Presenter

That does sound odd. With this issue, however, I would advise calling into Support so that we can debug further with you.

L6 Presenter

Were you able to get this resolved?

-Renato    

No. I was off sick. I'll call it in ASAP.

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