ION CLoudGenix Devices Offline

[H.Suthar]

Hi Team, 

Has anybody experienced any issue with CloudGenix ION devices where you can SSH onto the device but actual on the Prisma Cloud Portal all the CG devices shows offline ? 

I have one of this issue where I can remote into every single ION device but on the cloud portal all of them are showing offline. 

Any help would be much appreciated. 

Thanks