ION CLoudGenix Devices Offline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

ION CLoudGenix Devices Offline

L0 Member

Hi Team, 

 

Has anybody experienced any issue with CloudGenix ION devices where you can SSH onto the device but actual on the Prisma Cloud Portal all the CG devices shows offline ? 

 

I have one of this issue where I can remote into every single ION device but on the cloud portal all of them are showing offline. 

 

Any help would be much appreciated. 

 

Thanks 

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

Hello @H.Suthar

 

could you login to one of the ION appliances and run through troubleshooting steps mentioned in this KB: Device Disconnected From Controller on ION device to narrow down the root cause.

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

View solution in original post

3 REPLIES 3

Cyber Elite
Cyber Elite

@H.Suthar,

I'm assuming that this is an initial setup and not a pre-existing setup that is only now encountering this issue?

 

https://docs.paloaltonetworks.com/content/dam/techdocs/en_US/pdf/prisma/prisma-sd-wan/prisma-sd-wan-... if you go to page 108 in that document, verify that you aren't blocking any required communication required for the ION hardware. Kind of sounds like you are which explains the behavior that you're seeing.

Cyber Elite
Cyber Elite

Hello @H.Suthar

 

could you login to one of the ION appliances and run through troubleshooting steps mentioned in this KB: Device Disconnected From Controller on ION device to narrow down the root cause.

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

Thanks @BPry 

 

Thanks for sharing the doc. I checked and nothing is blocking. It was the outages from the Palo Also with regards to SDWAN cloud manager degraded performance in the US hood. Check the link below. 

 

https://sase.status.paloaltonetworks.com/incidents/wlqvfm10d59p

 

All resolved now. 

 

Appreciate your response. 

Harshen Suthar

 

  • 1 accepted solution
  • 498 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!