- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
I Found this log entry in the PAN-agent 3.1 :
2010 04 01 11:47:44, Cannot open group_memebers.txt file, casue is 5!
2010 04 01 11:47:44, Backup Group Members fails!
2010 04 01 11:47:44, Group change flag is set.
I looked for the file mentioned in the PAN-agent installation directory, but i have'nt found it.
What can be the issue, and is it dangerous for information being sent to the firewall?
The error "5" means that the file access is denied, probably because the account used for the PANAgent service has no rights to read from the Program Files\PaloAltoNetworks folder. So the PANAgent service can't read from the group member cache file or the configuration file.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!