one of our customer is facing an issue with Dynamic updates of WF . once the WF updates downloads automatically and starts the installation it get stuck at 0% and due to this commit job goes in queue. i have tried clearing the job manually but doesnt work and after rebooting the management plane the jobs get clear and commit is working . But when i try to download and install the WF update again it is getting stuck at 0% and again i have to reboot the management plane .Once i download the WF updates it shows that the download is successful and show the install option , but when i again click on check now the downloaded WF updates again shows download option even though it was already downloaded .
The FW PA 500 , version is 7.1.2 and i suspect this is the BUG ID related but not sure - PAN-62797 , please advise if this is the issue which we are facing so i can advise the customer to upgrade the fw .
It's impossible to confirm the bug without having the full details. For a confirmation please pull the tech support from the device and submit it to TAC for analysis.
That said, PAN-OS 7.1.2 is over 2 years old ... so it might be a good idea to upgrade eitherway.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!