Knowledge base & Suppport Cases Single Sign-On Error

[vdemo-user22]

During login to support cases and Knowledge base giving salesforce single sign on error as follows

Single Sign-On Error

We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

[KhaleelE · Accepted solution]

You have to create a admin ticket with Palo alto. The support team will resolve this issue from the backend

[vdemo-user22]

Hi KhaleelE,

Thank you for the reply. Tried to create admin case but https://supportcases.paloaltonetworks.com is also not accessible due to SSO Error.

Please mention an alternate option to reach out to support from palo alto networks.

[TomYoung · Accepted solution]

Hello @vdemo-user22 ,

You will have to open a case by phone.  https://www.paloaltonetworks.com/company/contact-support  Sometimes the wait is long, and sometimes it is not.

Thanks,

Tom

[vdemo-user22]

Hi @TomYoung 

Sure, I will follow your guidance. Thank you so much for the support.

[MichaelGonzales]

Any update?

[vdemo-user22]

The issue resolved by support team at backend.