General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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loopback standing in for end device

hi,

my company has an extra pair of 820 firewalls. for practice i was thinking of setting up active-standby ha on them in lab environment. even though its a lab, my company doesnt have too many extra workstations or laptops lying around. so would a

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Resolved! no disconnect button global protect

I have globalprotect version 4 and I have a connect button but no disconnect button. When its connected I just hit connect again to disconnect, is there a way to change this"

Resolved! Active-Active" mode HA setup across different locations.

Hi Team,

Greetings,

We have a requirement like client want to know about the FW HA across different location in "Active-Active" mode.

For example, PA Model: PA-3430

What are requirements for having fw cluster spread across different GEO locations

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conversion to advanced routing engine failed

Hi

I tried to convert to a advanced routing engine using built in script in version 10.2.4 (pa 440) it converted with the yellow status

after reboot I noticed that non of my static routes work and each static route now has an additional entry fo

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Resolved! No Free SWAP Memory PA-450

Hi guys,

We have a firewall that shows the free SWAP memory 0. Is this normal? It is a new installation and Genindex process seems to be normal. Here is the output of "show system resources":

admin@PA-450> show system resources top - 09:49:41 up 21 d...

GlobalProtect Client Auto Login Woes

Hello,

We are testing the GlobalProtect Client (version 1.2.2-14) and are experiencing an issue. We use Windows automatic login for some custom deployment tasks, but are experiencing odd behavior and possible bug.

With the AutoAdminLogon, DefaultUserna

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Cortex XSOAR Community Request Approval

Hello,

how long does it takes request to be approved? I requested 30-day trial Monday in the morning. Still no reply on approval.

Resolved! need auth code applied to serial number 01351002139

PA-220 Slow Response time connecting over ipsec tunnel to AWS.

I've read on here multiple posts, older and newer but I think part of my issue is that I'm new to this environment and I'm hoping for a bit of guidance. I took over 4 sites with PA-220 firewalls which were way out of date, I've just got them to 10.0.

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Global Protect PanGPS Service is Missing

Global Protect VPN is no connecting to the server and the PanGPS services is missing, I did the following procedure https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm5eCAC&lang=en_US but it didn´t work, the Global Protect C

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Cortex XDR Agent

Hi,

I'm noticing that Cortex Agent is giving me High RAM usage in all endpoint

Cortex XDR

Action and Session End Reason conflict when SSL decryption enabled

Hi,

SSL decryption was turned on for one of the inside servers. Although it looks good, but some of the logs are rather strange.

There are sessions like these:

Basically Action - Allow, Rule is hitting correct one (the one permitting the traffic), but

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PA-440 Cannot load licenses/auth codes/key into device

My PA-440 will not Retrieve license keys from license server. I made sure the server addy and DNS was set correctly. I am not using the ZTP WAN port currently, while I have it in our lab. I have 1/3 setup as outside facing to ISP and 1/4 setup as

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Resolved! block the tiktok application

Dears,

I want to block tiktok traffic in my environment. i observe in the traffic logs the firewall is not detecting the tiktok application traffic even i applied SSL forward decryption also the firewall is detecting application as a SSL and web brow

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Resolved! Palo Alto CSP Down

I go to support.paloaltonetworks.com I can access to the case I open but I cannot access to the case or open new case. It stuck in loading .

I tried with multiples browser and internet line also same issue. My colleagues have the same issue also