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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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PAN DB CLOUD DISCONNECTED | Cloud is not ready, there was no update from the cloud

Hi guys, Seeing an error message show up in the System logs: "Cloud is not ready, There was no update from the cloud in the last 630 minutes. 04/18 09:49:25" I have connectivity to updates.paloaltonetworks.com, as the Palo is able to retrieve licenses and any updates, such as dynamic updates, and I am able to 'Check now' in the Software up...

Live Community Access Denied

Hey all, When i attempt to access this link regarding a cert expiration, i get Access Denied; https://live.paloaltonetworks.com/t5/customer-advisories/emergency-update-required-pan-os-root-and-default-certificate/ta-p/564672

Dataplane is down: path monitoring failed.

One of our passvie firewalls encountered the problem "Dataplane is down: path monitoring failed". The reason may be that we replaced the fan. At present, I found the following link to the official documentation of Palo Alto. Because we have no plans to upgrade for the time being, can anyone tell me in what state my device is restarted in the thi...

BuzzLin2 by • L0 Member
  • 5544 Views
  • 1 replies
  • 0 Likes

prisma free trail using AWS PAYG

Hi Team, I have subscribed to prisma cloud PAYG 15 days free trail in AWS. I exceeded 15 days today. I don't want to continue using it and get charged. How do I unsubscribe it?

csekhar by • L0 Member
  • 1240 Views
  • 1 replies
  • 0 Likes

API set up with global protect and infoblox

Hello Community, I hope i am in the right place to ask this question. I am working on building an API set up that will pull Global protect user information such as hostname, IP, etc... That data will then be fed into infoblox as our central dns source. Our previous rep had suggested: You can use two API requests to view and then disconnect a Gl...

ADefeo by • L0 Member
  • 1312 Views
  • 1 replies
  • 0 Likes

Authentication Fallback

Hello,So, we currently authenticate administrators to our PA's via Radius (TACACS). Is there a way to configure the PA's that it will only use the local DB / Administrators if Radius isn't available? Thanks!

mrsold by • Not applicable
  • 13594 Views
  • 10 replies
  • 0 Likes

Rule hit count or unused rule in custom reports or CLI

There are no fields related to rule hit count or any way to identify unused rules in Panorama custom reports. Is there a way to get a consolidated view of unused rules across all device groups at once and not just through the policy page per device group?

x2aembre by • L0 Member
  • 2121 Views
  • 2 replies
  • 0 Likes

PA5410 Version 10.2.4 not allow to set offload to true

HelloWe are detecting sporadic CPU spikes on a FW 5410 version 10.2.4 , the average is fine however, we observe sporadic spikes of 95% 96% ...100%. Before with the old FW model we did not have this problem and we have not changed any configuration. When I try to change the session offload to True it does not allow me to do so.admin@X> show se...

Alpalo by • L4 Transporter
  • 2192 Views
  • 2 replies
  • 0 Likes

SNMP Looking for a Table on 5020's that shows VPN tunnel status

We have a VPN tunnel and would like to know if there is an SNMP table that can be polled for the status of the tunnel being up or down. We are aware there are traps that provide update when the tunnel goes down. However, we are looking to establish a timed monitoring check that requires polling an SNMP table that would contain that data Does...

runatyr by • L0 Member
  • 1374 Views
  • 1 replies
  • 0 Likes

PAN-229942 fix version 10.1.12 and 11.2.0 release estimation date

Hi Support, we recently upgrade PAN-OS version 10.1.10-h1 but encounter issue error message "timed out while getting config lock" then we have confirm with Palo alto TAC engineering team that this issue cause by bug PAN-229942 and the fix version PAN-OS version 10.1.12, 11.2.0. but not sure the date of the release yet. Kindly please let us k...

Support account with personal email?

Purchased a 440 lab unit for my personal lab through my previous employer who is no longer in business (and inaccessible email) so I need to now register it with my own personal email but am having trouble. Trying to study for PCNSE after getting my PCNSA. I’ve seen it done for others in the past but I am not sure I am going about it the corre...

VK9H13 by • L2 Linker
  • 1719 Views
  • 1 replies
  • 1 Likes

Upgrade VM-Series model - VM100 to VM300

Hello. I have as a goal to upgrade the palo alto firewall from VM100 to VM300. I am in a process of understanding the process, so I am wondering if I could get some assistance from this forum. Thank you in advance. Going through the guide Upgrade the VM-Series Model (paloaltonetworks.com) I see at STEP 2, under A point Make sure that you are...

alwi by • L0 Member
  • 1920 Views
  • 1 replies
  • 0 Likes

Cloud Identity Engine

While attempting to synchronize an on-premises server with Cloud Identity Engine, we encountered the following error Confirm the domain name configured on the agent matches the Canonical Name of the domain controller to ensure Cloud Identity Engine can retrieve the NetBIOS name. A derived value (xyxyxyx) is used instead.Action: Change AD contr...

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