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L0 Member

Our PA2020 has started to categorize all visited URLs as <license-expired>. Nevertheless, our URL Filter License is not expired. I configured the PA2020 to block all URLs when license is expired ... and now that´s what our PA2020 actually does: all URLs are blocked. That means that the URL Filtering License is expired ... but it is not ... even the PA itself reports a valid and active URL Filtering License.

Can someone give me a helping hand?




L5 Sessionator

Try this: From the CLI enter the command >delete license key request license info should show the correct expiration date. If this doesn't resolve your issue, please contact your support provider to troubleshoot.

Nancy Rice

Technical Support

Palo Alto Networks


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