08-16-2018 03:36 PM - edited 08-17-2018 08:30 AM
I use Mac OS High Sierra 10.13.6 (17G65) and GlobalProtect version 4.1.2-11. I use an Apple Bluetooth wireless keyboard and track pad. I have a physical disability and use the virtual keyboard that comes with Mac OS High Sierra. GlobalProtect is perfectly happy to take text input from the Appe Bluetooth wireless keyboard. When I try to enter my user name and password with the virtual keyboard GlobalProct closes the Sign in page. Is GlobalProtect version 4.1.2-11 not compatible with the Mac OS High Sierra virtual keyboard? Is there a workaround to allow the virtual keyboard to work?
08-22-2018 01:56 AM
Have you tried reinstalling GlobalProtect to see if that resolves the issue?
You may want to reach out to support if you have as it could be a bug
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