Microsoft sites: downloading problem

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Microsoft sites: downloading problem

L3 Networker

Hi There!

I have a problem accessing Microsoft site for downloading hotfixes...The button "download" just disappeared

It should looks like this....




Any Ideas?

Thank you!

Kind regards,



L4 Transporter

Hi Alex

Please post screenshot of security rule that is used to pass this traffic also ew need info - do You use SSL decryption?

Is this happend to FF/Chrome/IE?

What version of PAN OS and updates are You use?



Hi SLawek,

my_test {

  option {

    disable-server-response-inspection no;


  from Trust;

  to Untrust;

  source [ my_IP_address];

  destination any;

  source-user any;

  category any;

  application any;

  service any;

  hip-profiles any;

  action allow;

  log-start yes;

  log-end no;

  negate-source no;

  negate-destination no;

  description "Temporary_test rule";

  disabled no;

  tag Internet;



---NO SSL decryption---

I"ve tested on IE, Chrome and FF

PAN-OS 6.1.1

Kind regards,


L4 Transporter

Please give us "show system info" with output similar to my:

sw-version: 6.1.4

global-protect-client-package-version: 2.2.0

app-version: 516-2823

app-release-date: 2015/07/21  15:51:50

av-version: 1604-2081

av-release-date: 2015/07/21  04:00:01

threat-version: 516-2823

threat-release-date: 2015/07/21  15:51:50

I see that You use CLI  -please give us detail about session that not working properly "sh session id XXX"

Have You one internet access or more complicated routing?

Could You migrate to 6.1.4? I have some problems (different than You) on 6.1.1, so I recomendate upgrade.




Session        33666223332

        c2s flow:

                source: [Trust]


                proto:       6

                sport:       3023            dport:      443

                state:       INIT            type:       FLOW

                src user:    unknown

                dst user:    unknown

                qos node:    ethernet1/3, qos member N/A Qid 0

        s2c flow:

                source: [Untrust]

                dst:         x.x.x.x

                proto:       6

                sport:       443             dport:      4632

                state:       INIT            type:       FLOW

                src user:    unknown

                dst user:    unknown

                qos node:    ethernet1/4, qos member N/A Qid 0

        DP                                   : 1

        index(local):                        : 111790

        start time                           : Wed Jul 22 08:29:39 2015

        timeout                              : 15 sec

        total byte count(c2s)                : 748

        total byte count(s2c)                : 5230

        layer7 packet count(c2s)             : 8

        layer7 packet count(s2c)             : 8

        vsys                                 : vsys1

        application                          : ssl 

        rule                                 : my_test

        session to be logged at end          : False

        session in session ager              : False

        session updated by HA peer           : False

        address/port translation             : source

        nat-rule                             : source-nat-outside(vsys1)

        layer7 processing                    : enabled

        URL filtering enabled                : False

        session via syn-cookies              : False

        session terminated on host           : False

        session traverses tunnel             : False

        captive portal session               : False

        ingress interface                    : ethernet1/4

        egress interface                     : ethernet1/3

        session QoS rule                     : N/A (class 4)

        tracker stage firewall               : TCP RST - client

        end-reason                           : tcp-rst-from-client

L3 Networker

Hi There,

I've opened the case and the problem was resolved.

Kind regards,


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