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01-23-2018 07:45 AM
Our Minemeld will longer let me log in via the user interface. The operating system logon works fine.
When trying to log into the web interface I get "ERROR CHECKING CREDENTIALS - Bad Gateway"
We are a Windows shop and don't really have any Linux skills to breing to bear on this.
What do I need to do to resolve this? It is a production impacting matter.
Thanks,
01-23-2018 07:54 AM
Hi @DwightH,
probably one (or many) MineMeld services is down. Can you run the following command to check them?
ubuntu@minemeld:~$ sudo -u minemeld /opt/minemeld/engine/current/bin/supervisorctl -c /opt/minemeld/local/supervisor/config/supervisord.conf status
01-23-2018 07:57 AM
Hi,
The response is
unix:///opt/minemeld/local/supervisor/run/minemeld.sock refused connection
01-23-2018 08:00 AM
Everything looks down, then.
What about a full MineMeld service restart?
sudo service minemeld restart
01-23-2018 08:04 AM
ubuntu@minemeld:~$ sudo service minemeld restart
* Restarting: minemeld unix:///opt/minemeld/local/supervisor/run/minemeld.sock refused connection
Unlinking stale socket /opt/minemeld/local/supervisor/run/minemeld.sock
[ OK ]
ubuntu@minemeld:~$
01-23-2018 08:23 AM
Hi,
So I tried the restart command again and while the app did restart and I can now log in, my office365 output is disabled. This is supposed to feed an External Distribution List in my 3060s to descope all Office365 ips from decryption.
ubuntu@minemeld:~$ sudo -u minemeld /opt/minemeld/engine/current/bin/supervisorctl -c /opt/minemeld/local/supervisor/config/supervisord.conf status
unix:///opt/minemeld/local/supervisor/run/minemeld.sock refused connection
ubuntu@minemeld:~$ sudo service minemeld restart
* Restarting: minemeld unix:///opt/minemeld/local/supervisor/run/minemeld.sock refused connection
Unlinking stale socket /opt/minemeld/local/supervisor/run/minemeld.sock
[ OK ]
ubuntu@minemeld:~$ ^C
ubuntu@minemeld:~$ sudo service minemeld restart
* Restarting: minemeld minemeld-traced: stopped
minemeld-web: stopped
minemeld-engine: stopped
[ OK ]
ubuntu@minemeld:~$ sudo -u minemeld /opt/minemeld/engine/current/bin/supervisorctl -c /opt/minemeld/local/supervisor/config/supervisord.conf status
minemeld-engine RUNNING pid 2174, uptime 0:03:12
minemeld-traced RUNNING pid 2175, uptime 0:03:12
minemeld-web RUNNING pid 2176, uptime 0:03:12
ubuntu@minemeld:~$
My
Shouldn't this be Enabled? I seem to recall there would be a list of ip blocks on this url to feed into the EDL.
Thanks,
01-23-2018 08:41 AM
Disabled in the output node is OK. It does not mean that the "output is disable". It means that the "output of the node" is not consumed by any other node (it is a final node).
Zero indicators in an output means that the graph, starting from the miner, is not feeding the pipe. You should navigate to your miner (input node) and click on the recycle icon besides the "last run" message to force a new data poll.
01-23-2018 10:06 AM
Sharing the configuration (/opt/minemeld/local/config/running-config.yml) and the engine log (/opt/minemeld/log/minemeld-engine.log) may give us a try to troubleshoot it.
Is there any chance that a network/security policy change is blocking MineMeld from reaching Internet resources?
Try a basic test from the Ubuntu server to verify connectivity:
prompt# curl http://clients1.google.com <HTML><HEAD><meta http-equiv="content-type" content="text/html;charset=utf-8"> <TITLE>302 Moved</TITLE></HEAD><BODY> <H1>302 Moved</H1> The document has moved <A HREF="http://www.google.com/">here</A>. </BODY></HTML>
01-23-2018 10:06 AM
Sharing the configuration (/opt/minemeld/local/config/running-config.yml) and the engine log (/opt/minemeld/log/minemeld-engine.log) may give us a try to troubleshoot it.
Is there any chance that a network/security policy change is blocking MineMeld from reaching Internet resources?
Try a basic test from the Ubuntu server to verify connectivity:
prompt# curl http://clients1.google.com <HTML><HEAD><meta http-equiv="content-type" content="text/html;charset=utf-8"> <TITLE>302 Moved</TITLE></HEAD><BODY> <H1>302 Moved</H1> The document has moved <A HREF="http://www.google.com/">here</A>. </BODY></HTML>
01-23-2018 10:21 AM
I get
ubuntu@minemeld:~$ curl http://clients1.google.com
<HTML><HEAD><meta http-equiv="content-type" content="text/html;charset=utf-8">
<TITLE>302 Moved</TITLE></HEAD><BODY>
<H1>302 Moved</H1>
The document has moved
<A HREF="http://www.google.com/">here</A>.
</BODY></HTML>
ubuntu@minemeld:~$
01-23-2018 10:23 AM
Looks good.
Share, please, configuration and engine log files so we can try understand what's wrong.
01-23-2018 10:37 AM
Your engine log file is full of SSL certification validation errors. It is failing to successfully establish communication with your Internet feed providers (Microsoft between them).
Is there any device performing SSL decryption between MineMeld and Internet? Can you turn it off. In such a case you need to import its root CA into MineMeld (https://live.paloaltonetworks.com/t5/MineMeld-Discussions/Minemeld-SSL-Certificates/m-p/113561#M345)
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