we have a open ticket with TAC, but wanted to ask if anyone's seen this, we're in the testing phase of it, and one of the phone's traffic shows up in the logs as decrypt error in the end result, so that phone is not able to login to the mitel portal, tac also disabled the user-id policy to narrow it down(I have tried to add a app override already, but haven't tried to disable alg. They're in the process of researching it, but we have a deadline coming up.
thanks in advanced.
So basically we can get the phones to call in and out but some buttons like the user directory or voicemail has issues, it will say connection failed or connection to server lost when pushing some of those buttons, we're not doing any decryption at this time. Waiting on TAC to follow up, their supposed to run packet captures.
Does anyone have a resolution to this? I just started having this same issue out of the blue with Mitel IP phones... services such as voicemail, recent calls, and phone status changes are not working and new phones won't grab the configuration. I'm not doing decryption. If I place the phone physically outside of the firewall, it works fine.
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