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09-23-2021 03:12 AM
Need to know the Response SLA OR Resolution SLA for high severity case
09-23-2021 11:08 AM
Hello,
Please find our support policies for critical severity tickets here. Depending on the service tier you purchase, it is either 1 hour, or 15 minutes.
If this is not related to a strata device, or a particular sub, please find product-specific support policies here.
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