Need to know the Response SLA OR Resolution SLA for high severity case

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Need to know the Response SLA OR Resolution SLA for high severity case

L0 Member

Need to know the Response SLA OR Resolution SLA for high severity case

1 REPLY 1

L5 Sessionator

Hello, 

 

Please find our support policies for critical severity tickets here. Depending on the service tier you purchase, it is either 1 hour, or 15 minutes. 

 

If this is not related to a strata device, or a particular sub, please find product-specific support policies here.

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