Need to re-open closed case

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Need to re-open closed case

L0 Member

Hello everyone

 

I had an old case that was closed already. I need to re-open it. Can you please guide me?

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

@Ahmed_Faragalla,

At that point I'd open a new case and reference the old case within the new case so TAC has the additional context. I think there's a time limit on how long you can wait before you re-open a case, but TAC should be able to still read the old case as long as you provide the case number. 

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3 REPLIES 3

L5 Sessionator

Go to your closed case, then move to "Manage Your Case".

You'll find re-open option there.

 

2024-01-09 17 07 32.png

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Cyber Elite
Cyber Elite

@Ahmed_Faragalla,

At that point I'd open a new case and reference the old case within the new case so TAC has the additional context. I think there's a time limit on how long you can wait before you re-open a case, but TAC should be able to still read the old case as long as you provide the case number. 

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