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Thank You for Filling Out the LIVEcommunity Experience Survey!

If you've visited LIVEcommunity anytime recently, you've probably seen a pop-up asking for your feedback. We've deployed this survey since April 2020 for new and returning visitors alike as a way to gather feedback from our users. 


In the past six


jforsythe by Community Team Member
  • 1 replies

Blue screen on Windows 10 after GlobalProtect 5.2.4

Hi team,


I've been facing the following issue. I did an upgrade in the GlobalProtect version (from 5.1.8 to 5.2.4). And it worked normally but, I saw in 3 specific laptops that, when the user installs the app on his laptop, the laptops start to see b


How to change or delete user account

I want to change lever user account or delete super user account, because when i first registered from portal support.paloaltonetworks i input the wrong doamin, namely (is false), it should be (is t


Cannot ping ethernet1/1 in PA_VM


PA_VM installed in ESXi. PortGroup1 is connected to PA management interface. and Portgroup2 is connected to ethernet1/1. PC1 in Portgroup1 can ping the PA and visit it via GUI using management interface Security zone is setup for ether


PAFrank by L2 Linker
  • 2 replies

Dual ISP Active/Active Best Practice?

Hi all,


We are in a situation now where we are trying to effectively configure our new dual ISP circuits in our primary location. Our initial thought was we would leverage these circuits using PBF and manually govern traffic flow. Ex: All video traff


Resolved! NAT over IPSec tunnel.

hello all


I have an IPSEC tunnel with ASA(<>, the tunnel is UP but the source client is not able to access the destination server.

The proxy ID on PA side is




both sides are using nat for the client/se


DongQu by L2 Linker
  • 8 replies

Resolved! How to give supply to PA220 R

We want to power on PA220 R , but it requires DC power supply.

Is there any options available in market to provide DC supply to this model ?

Can we use SMPS for DC supply ?

Can we get AD to DC power adapter from Palo Alto Networks ?

Deepak_K by L3 Networker
  • 3 replies

Disappearing configurations

I have a strange situation. Every few months, I find all components of a feed (miner, aggregator and feed), removed from the configuration. Very few people have access to the system and I am on the only one that makes edits.


I have edited the sourc


ESXi Bootstrap Cant find init-cfg.txt

I'm testing out bootstrapping VM-Series firewall in ESXi. I've followed the documentation in relation to the bootstrap package etc. But for some reason when the firewall boots with the ISO I've created attached it complains that it cant find the init


IPsec tunnel connectivity issues

Hi, I have an IPsec Tunnel between 2 PA's and the status of tunnel and iKE shows red but the interface is green. Please advice on the troubleshooting steps.

Akhil_B by L2 Linker
  • 3 replies
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