01-09-2024 12:02 AM
Hello everyone
I had an old case that was closed already. I need to re-open it. Can you please guide me?
01-09-2024 02:21 PM
At that point I'd open a new case and reference the old case within the new case so TAC has the additional context. I think there's a time limit on how long you can wait before you re-open a case, but TAC should be able to still read the old case as long as you provide the case number.
01-09-2024 12:11 AM
Go to your closed case, then move to "Manage Your Case".
You'll find re-open option there.
01-09-2024 03:03 AM - edited 01-09-2024 03:04 AM
This tap is not available in my account.
01-09-2024 02:21 PM
At that point I'd open a new case and reference the old case within the new case so TAC has the additional context. I think there's a time limit on how long you can wait before you re-open a case, but TAC should be able to still read the old case as long as you provide the case number.
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